Leading large Transformations in the UK NIQ Customer Success business to benefit our clients and our associates. Using Change Management to embed Best Practice throughout the organisation and working across teams to deliver results.

Lead a 10+ sized analytics team responsible for delivery to 25+ clients. Directly line manage and develop 10 individuals, while personally maintaining a full client load, including some of the most important names in the industry like GMI. Nominated by Western Europe Zone Leader as one of 10 associates around the world (from 40k+) to be part of NielsenIQ's fantastic "Platinum Programme". This programme is designed to elevate client servicing worldwide and develop future NIQ… Show more Lead a 10+ sized analytics team responsible for delivery to 25+ clients. Directly line manage and develop 10 individuals, while personally maintaining a full client load, including some of the most important names in the industry like GMI. Nominated by Western Europe Zone Leader as one of 10 associates around the world (from 40k+) to be part of NielsenIQ's fantastic "Platinum Programme". This programme is designed to elevate client servicing worldwide and develop future NIQ leaders.On top of my regular duties, I also run our Hypothesis-Led Consulting training (unique to the UK), to multiply the value that our associates bring to their insight for clients. I'm also a fierce proponent of the value of the Net Promoter Score from my previous experience at Picker, and am now jointly running this programme in the UK Show less

Worked on huge accounts, like Kraft Heinz and Ferrero, analysing data and using it to tell persuasive stories. Consistently exceptional client satisfaction scores and led a wide range of internal initiatives despite being new to the business. Worked to setup a new "insight delivery" team from scratch, writing process documents, engaging stakeholders across the business, recruiting and managing.

• Restructured division to align teams to process instead of project - reduced total headcount costs by 16% and transformed quality of reporting outputs• Designed and implemented new online reporting dashboard – achieved 63% reduction in annual running costs from bringing in-house, preserved all existing reliant client contracts• Pioneered structured 1-2-1’s to develop own team, then led division-wide implementation• Streamlined budgeting practice – replaced existing templates to… Show more • Restructured division to align teams to process instead of project - reduced total headcount costs by 16% and transformed quality of reporting outputs• Designed and implemented new online reporting dashboard – achieved 63% reduction in annual running costs from bringing in-house, preserved all existing reliant client contracts• Pioneered structured 1-2-1’s to develop own team, then led division-wide implementation• Streamlined budgeting practice – replaced existing templates to deliver significant saving of senior staff time company wide and make previous critical errors impossible in future• Successfully executed transition to new reporting software – automated 25,000+ reports in 6 months• Business Analysis – mapped current and future work of division, visualised this through integrated flow charts; key enabler for restructure and handover of legacy projects between teams Show less

• Financial management – increased team surplus from £228k to £342k in first financial year in charge, rising to £566k (from £1m revenue) in year two – a 138% increase over two years• Promoted to Senior Management Team – successfully influenced Chief Executive and Charity Board Trustees to invest in team, delivering the above increase in financial surplus• Operated as the public face of Picker Staff Experience to private and 175 NHS clients – including facilitating and presenting at… Show more • Financial management – increased team surplus from £228k to £342k in first financial year in charge, rising to £566k (from £1m revenue) in year two – a 138% increase over two years• Promoted to Senior Management Team – successfully influenced Chief Executive and Charity Board Trustees to invest in team, delivering the above increase in financial surplus• Operated as the public face of Picker Staff Experience to private and 175 NHS clients – including facilitating and presenting at national workshops to senior NHS/private stakeholders• Created team’s first ever away day, set out a vision and led team to experience 16% increase in their satisfaction, making them measurably the happiest in the organisation• Led a process review to replace all internal and external reporting. Proactively involved multiple stakeholders, provided senior governance oversight through Gantt charts and delivered successfully using working groups with clearly defined Terms of Reference• Conceived and executed user-friendly employee time recording system in Excel VBA – allowed previously impossible profitability analysis to be performed organisation wide, saving company money by stopping investment in loss making projects• Appointed as divisional Safeguarding Officer and drove forward ISO and Quality Assurance forums – made substantial time savings by moving regular items offline• Risk Management – Analysed and adapted the company risk register to more accurately model risks Show less

Associate Director of Staff Surveys Team• Programme Development – created a new national survey programme from scratch, minimising costs to deliver a gross margin of £214k on £220k of new revenue• Programme Management – From 2011 led the delivery of the largest staff survey in the world, growing national market share from 20% to 55%, individual clients from 59 to 175 and reach from 120,000 NHS staff to over 600,000• Sole responsibility for writing business critical ‘approved… Show more Associate Director of Staff Surveys Team• Programme Development – created a new national survey programme from scratch, minimising costs to deliver a gross margin of £214k on £220k of new revenue• Programme Management – From 2011 led the delivery of the largest staff survey in the world, growing national market share from 20% to 55%, individual clients from 59 to 175 and reach from 120,000 NHS staff to over 600,000• Sole responsibility for writing business critical ‘approved contractor’ bid – scored so highly by NHS England, it forced a competitor out of the market Show less

• Flawless management of client relationships, with 100% satisfaction ratings on wide range of issues garnered from 50+ client response survey. This led to a 100% rate of client retention the following year• Formulated and presented innovative original research to 70 high level client contacts. Feedback was so positive it generated demand for the new visual reporting component at client level; I programmed this in Excel/VBA and it became a key selling point in future years• Enjoy… Show more • Flawless management of client relationships, with 100% satisfaction ratings on wide range of issues garnered from 50+ client response survey. This led to a 100% rate of client retention the following year• Formulated and presented innovative original research to 70 high level client contacts. Feedback was so positive it generated demand for the new visual reporting component at client level; I programmed this in Excel/VBA and it became a key selling point in future years• Enjoy growing and training internal staff - 5 people working for me received promotions Show less

• Trusted to successfully manage multiple projects simultaneously - managed £750,000 worth of projects in 2011 as a Project Manager, more than 20% of total company revenue at the time

Also worked as an Interim Panel Manager for one month in March 2009.As a reporting analyst manipulated raw data obtained from GPs in Excel, to prepare reports for drug companies on prescribing trends among doctors. Led team discussions on designing an incentive scheme for doctors, then wrote the implementation in practice.

Audio typing consultants’ medical dictations, explaining procedures (full body CT scans, lung scans etc.) to customers, booking appointments, making follow up calls, filing, archiving, as well as general office administration

Teaching pure maths and statistics seminars to undergraduate Economics students. Marking, Invigilating, Tutoring etc.