● Founded Bowen Marketing Group, setting strategic vision for affiliate marketing startup supporting digital marketing training● Designed and implemented SEO strategies that generated over $37.9M in annual revenue for online learning platform by driving traffic to highly optimized sales conversion funnels● Produced high-quality training materials, e-books, and videos that met short-term goals, enhancing educational offerings, and boosting overall engagement● Launched targeted affiliate marketing campaigns across TikTok, Instagram, Pinterest, and Facebook, resulting in enhanced lead generation and expanded market reach● Analyzed website traffic, social media engagement, and customer behavior, enabling deeper understanding of niche audiences and more effective targeting strategies● Utilized data on ad performance and website traffic to optimize marketing campaigns for value ladders, high-income skills, and multiple income streams, driving better product performance● Managed Bowen Marketing Group through challenging financial conditions, ultimately making decision to close business due to unfavorable market circumstances● Established foundational processes for business operations● Coordinated social media marketing campaigns with local and corporate offices for special events● Ensured the completion and maintenance of P&L statements● Performed ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs ahead of curve.● Complied with all applicable policies, rules & regulations, including but not limited to those relating to safety, health, wage & hour● Identified new revenue generation opportunities to maximize bottom- line profitability.

● Supervised 13 officers and 1,100 field staff during 2020 Census, ensuring efficient operations.● Directed 7 phases of field operations in 6 Texas counties, improving data accuracy.● Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.● Established a fully remote, 2,000-person Census team across county with minimal downtime.• Initiated a daily check-in system for 86 employees via Zoom to maintain workflow, resolve issues celebrate accomplishments, address questions, and build a positive, remote company culture• Architected new hybrid work schedules to accommodate for social distancing for 86 employees working in open office environment.• Managed, ordered, and distributed PPE supplies to office and field employees daily.• Restructured onboarding program for new employees, preparing them for virtual environment and helping them feel connected to department's' cloud-based culture• Evaluated employee performance, making critical decisions on hiring, promotions, and discipline.• Monitored work quality to meet strict schedules, enhancing overall productivity.

● Directed a team of 70 associates and 5 direct reports in a $6.7M operation responsible for developing & executing strategy to meet operating & financial goals● Leveraged NBRI Research surveys results to meet objectives & client expectations in 2,238 food service accounts increasing Voice of the Consumer Satisfaction scores by 16.2% from the previous year● Oversaw operations and provided corrective feedback to achieve daily and long-term goals.● Monitored sales trends and generated detailed reports for line of business directors showing cost controls with regard to food, beverage and labor efforts resulted in $400K above target CY EBIT● Strengthened client relationships with regular communication, timely project delivery, and high-quality services.● Coordinated social media marketing campaigns with local and corporate offices for special events● Ensured the completion and maintenance of P&L statements● Performed ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs ahead of curve.● Complied with all applicable policies, rules & regulations, including but not limited to those relating to safety, health, wage & hour

● Company Overview: Pentagon● Led team of 15 and managed 3 dining rooms and 6 banquet locations, successfully executing 2,106 upscale events for 1,100 DoD senior leaders, enhancing event quality, and customer satisfaction● Created $200K financial and capital expenditures budget for $2.2 million facility, ensuring alignment with operational requirements and financial control● Managed recruitment process by advertising, interviewing, and recommending hires, improving staffing efficiency and team performance● Strategically planned 20% personnel reduction, utilizing behavior analysis to cut training and production time by 45%, significantly boosting team productivity● Applied sales planning strategies to adjust menu prices, achieving profitability goals and exceeding targets by 6%, enhancing overall financial performance

● Managed team of 62 personnel and 2 facilities, overseeing food production for 8 high-volume feeding stations, generating $758K in sales● Collaborated with Executive Chef on menu planning and recipe cost analysis, maintaining 3% variance in Cost of Goods● Formulated $800K financial and operating budgets for $10M cafeteria, supporting 4.8K joint service personnel, ensuring financial efficiency● Directed internal controls and asset protection for $240K subsistence inventory, validating reconciliation of $600K in annual purchases

● Provided motivational leadership to a fast-paced team of 125 personnel, serving 260K customers and generating $1.9M in revenue, boosting team morale and performance● Executed financial and capital expenditures budgets for a $7.4M facility, ensuring sound management of a $1.8M mess attendant contract, optimizing budgetary compliance● Validated daily monetary audits and enforced inventory quality and safety controls, overseeing the procurement of $87.5K in subsistence monthly, enhancing operational accuracy and safety● Achieved 3 National Restaurant Association awards for best food service operation, reflecting dedication to excellence and industry recognition

Created menus for events based on client specifications. Supervised kitchen staff, including chefs, servers, and kitchen assistants. Trained team members on menus, serving procedures, and etiquette. Prepared and implemented budgets for catering operations. Ensuring food safety and handling procedure compliance. Ensured that there is enough stock for the event. Oversaw the preparation of the venue for the event, including setting up tables, chairs, and serving stations. Facilitated the clean-up at the end of the event close out.

Answered customer inquiries and helped customers get the experience they want. Communicated clearly with staff, confidently and empathetically with customers, and negotiating with vendors and suppliers. Collected payments and charged credit cards. Accurately booked and processed individual and group reservations. Processed cancellations and modifications, and prepared confirmation letters. Upselling by offering clients additional services or special packages. Responded to emails with reservation information, confirmations, and additional details. Promoted hotel facilities by advising customers regarding ongoing promotions or available upgrades.

Balanced the accounts from day shifts. Managing front desk activity and handling guest check-ins and check-outs. Ensured customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference. Handled customer requests and complaints and directed other employees or departments accordingly. Created invoices, bills and checks for vendors, employees and contractors. Managed and updated all official documentation pertaining to the role. Ensured that all end-of-day activities have been successfully executed by employees in all departments. Answering calls and queries related to potential booking.

Greeted guests, checking them in and out, and providing room keys. Managing reservations, cancellations, and room assignments. Answered guest inquiries by phone, email, letter, or in person Provided information about hotel services, amenities, and local attractions. Processed payments, handling cash, and presenting statements to departing guests. Maintained records of occupied rooms and guests' accounts. Coordinated with other hotel departments to fulfill guest needs. Received and holding mail or packages for guests. Scheduled wake-up and reminder calls as required. Keeped the front desk area tidy and organized.