Responsible for handling intakes and Social Security Disability applications• Greet customers and verify their eligibility through a phone consultation, both inbound and outbound• Upon verifying we can assist with the client's case, begin Social Security application by phone and then explain next steps

Responsible for finding the best plan for clients among the various providers in their area• Determined the client's current benefits• Courteously discussed options and compare benefits• Completed client enrollment into a new plan• Followed up with clients to make sure they were satisfied with their new plan

Responsible for verifying suitability of equipment in customer homes• Verified uploaded pictures and measurements of customers’ stairways met Acorn and FDA safety guidelines• Identified if a customer lived in a state requiring a permit for the unit to be operational, and coordinated with the Permit team to apply if needed• Worked with the sales team to correct any problems found during staircase reviews• Took lead on any requests to remove and reinstall old equipment, addressing customer concerns and instructing them on what measurements were needed to determine if their used equipment would be suitable• Explained to customers if new equipment was needed, and why it would be required• Gathered all necessary paperwork from the customers for removal and reinstallation jobs• Scheduled technicians for removal and reinstallation jobs once all necessary review and paperwork had been completed• Documented all interactions with customers, and tracked all jobs for removal and reinstallation• Trained new team members on procedures and protocols

Responsible for all business activities• Analyzed sales and marketing through the online store, as well as social media, to determine the target demographics• Managed store inventory, as well as shipping supplies• Addressed concerns of all customers relating to various topics such as product information, shipping details, and returns• Maintained online visibility through the online store, social media, and advertising campaigns• Complied with all legal obligations such as taxes and filing paperwork by due dates

Responsible for customer service and training support• Allocated time coaching new agents how to fully utilize the tools at their disposal, and follow policies while they are on calls• Assisted customers with concerns regarding their annual enrollment and flexible spending accounts, making sure they knew what resources were available to them, as well as advising ways to best make use of their benefits program• Multitasked between listening to the caller, navigating tools, and notating the call ticket with all details• Demonstrated a strong understanding of customer issues in order to ease the customer’s anxiety, as well as keep call times low

Responsible for project delivery deployment and maintaining a regular daily schedule to ensure timely cross-functional communications of changes before production deployment.• Collaborated with application managers, developers, and project leads to know when code was ready to move through the various testing environments, as well as into production, and notify the proper teams• Adjusted code change tickets to reflect any deviation from the original deployment schedule• Initiated process improvement when applicable, such as changes to the code versioning tool and how code was deployed to testing environments• Ensured the timeliness of production runs and prevented downtime by assisting in the development and management of deployment plans• Organized current and past code deployments in tracking documents to meet with regulations

Responsible for maintaining existing clients’ software.• Contacted new clients to schedule print software installations• Accessed client systems remotely and installed print software, testing to make sure it functioned properly• Responded to existing clients to troubleshoot software issues

Responsible for troubleshooting our clients’ desktop and software issues.• Provided technical assistance and support related to computer systems, software and hardware through the IT Help Desk ticket system, by phone, and in person if required.• Managed user accounts through Active Directory• Documented all troubleshooting steps in our ticketing system, and escalate the case if required• Logged solutions in order to quickly resolve similar issues