- Spearheaded the leadership, mentorship, training, and coaching of testers and junior leads.- Conducted performance reviews and facilitated one-on-one meetings to discuss reviews and establish goals.- Directed project scope and schedule, including risk identification and analysis, risk management planning, and the development of test plans and test cases.- Effectively coordinated multiple teams across different offices simultaneously for cohesive project execution.- Oversaw the execution, monitoring, and control of projects, maintaining stakeholder communication, proactively providing progress updates, and mitigating risks to safeguard project timelines.- Concluded projects by generating post-mortem reports and delivering feedback on test team performance.

- Executed manual testing procedures for games and applications across a range of Sony, Microsoft, and Nintendo gaming platforms, as well as on Windows (Steam and Windows Store), Mac OS, Android, iOS, and Windows RT devices. Additionally, conducted website testing with cross-browser compatibility checks on Chrome, Firefox, Internet Explorer, and Opera.- Identified, documented, and verified bugs, ensuring thorough reporting and resolution.- Provided training to junior testers and collaborated with team leads, offering support and co-leadership to ensure project success.

- Data collection, input, confirmation and mass data updates in SAP over an Oracle database.- Investigating, escalating and find solutions for complaints and service issues of internalcustomers.- Engaging in project work, running reports and other tasks requested by the DBA Supervisor.

As a Helpdesk Support Technician- Troubleshooting network related problems and repairing computers.- Providing technical support and validation of the phone/internet lines installed by the streettechnicians.As a Customer Service Agent- Contacting clients to confirm details regarding their phone/internet contracts and scheduleinstallations and/or repairs.

- Placing job ads, performing interviews, selecting candidates and doing inventory management.- Promoting services and sign up new clients, for telephone and internet services, throughdirect contact with customers. Customer service to existing customers by phone contact.- Training and mentoring new members in the sales team.

- Processing and analysing hard copies of employment records provided by public and privatecompanies for statistical studies related to age, gender and salaries.- Input and update of the processed data into an Oracle database.