ORBUND is an entrepreneurial business provider for online school (K-12, small colleges and universities, online career school etc.) administrative management software which simplifies and streamlines educational systems by providing a variety of services through one technology platform. • Primary leadership role in all aspects of eLearning sales development, direct marketing efforts, and revenue generation. • Responsible for leading efforts to identify potential clients in the eLearning industry and sell our integrated eLearning solutions. • Managing and enhancing go-to-market approach globally, and sales plan to hit annual targets.• Driving fine-tuning of sales funnel criteria, including setting team and individual sales performance goals.• Identifying resources (and potentially channel partners) to support prospecting / lead generation. Working with Marketing to optimize lead generation programs.• Personally establishing relationships with high priority prospects, and create sales opportunities.• Responsible for building and managing the sales team, as well as achieving sales targets in global market. • Building and managing a high performing sales team globally.• Maintaining executive relationships with key accounts while supporting Sales personnel with their portfolio and responsibilities.• Working closely with Leadership Team to provide input on the growth of the business from a Sales perspective.• Assisting the Enterprise sales executive to achieve their targets.• Mentoring and supporting sales team members.• Motivating and inspiring our Sales Organization to achieve long-term, sustainable double-digit Sales growth.

• Providing guidance anything related to Taxes for individual and Business Tax preparation.• Prepare itemized and standard state and federal Tax returns.• Consult with clients, review financial records, and determine appropriate next steps.• Research IRS tax codes, forms, worksheets, and publications for accurate filling.

• Assisted Customer Intelligence Initiative (CII) program manager in monitoring all aspects of enterprise data warehouse development, including business requirements gathering, design, testing, implementation and documentation.• Lead line-of-business, analytical reporting and data management teams in all phases of the software development life cycle to develop data warehouse reporting environment. • Assisted IT Project managers in conducting project audits, status updates and post-project reviews.• Communicated project status to stakeholders including Sr. management, clients, technical and business managers. • Developed organizational capabilities by creating training programs, infrastructure and production work processes. • Lead cross-functional project teams (Data Stewardship Committee) to improve enterprise data quality through innovative idea and data processing techniques. • Coordinated project schedules and facilitating tasks with multiple departments to ensure all project phases are documented and completed properly. • Assisted in developing test scenarios and test plans to be used by the business applications in User Acceptance Testing (UAT).

As a part-time faculty member, taught "software applications" courses in business and prepared course syllabus, lesson plans, teaching aids, exams and other instructional materials, including extensive use of instructional technologies (including Blackboard, ANGEL).

• Coordinated and managed projects for global clients that are outsourced, develop and testing (i.e., Systems, UAT, E2E etc.) in Dhaka, Bangladesh. • Coordinated effectively in between stakeholders, outsource development and testing teams and upper management across multiple business units to coordinate all phases of requirements and deliver projects on time and within budget. • Served as client manager to implement client-server school administrative management solutions. • Tracked software customization, requirements, defects and issues via the use of SDLC.• Analyzed the quality of the product / deliverables, ensuring that application is built according to the plan.

As a Process Consultant, my job role is to identify and understand the current state of business processes of clients’ retirement plans services (RPS) by conducting meetings and interviews with internal business, operations, stakeholders, Project Managers, and IT development groups ensuring the current business processes aligned and supported with the company’s strategic direction. • Performing and coordinating the analysis and documentation of business processes.• Developing and maintaining a thorough understanding of the needs of the assigned customer group from a business and technical perspective.• Working closely with Subject Matter Experts (SME) within the organization by conducting interviews and gathering information relative to the existing processes.• Completely understanding business processes, client variations, complexities, standards and ensuring they are all documented accurately in the business Use Case template.• Identifying the gaps, analyzing the current business processes, procedures etc. and providing recommendation for future process improvement. • Developing workflow, use cases diagrams by using TIBCO, preparing and documenting business process models.

Managed and monitored pipeline projects, determined systems impact for all clients and managed the communication between internal stakeholders, product and project development groups and external clients (Wireline cable VoIP.) Developed, reviewed and communicated internal and external technical and operational documentation, release notes, user guides and specifications documents. Finalized projects scope, requirements gathered, coordinated pre and post deployment testing and production support for a 4.5 billion dollars business.• Significantly reduced down time and grew VoIP revenue by 55%.• Performed project oversight for independent review and analysis of Wireline cable VoIP IT systems integration projects. Applied project management knowledge and expertise to gauge system performance and assess risk.• Provided stakeholders with project status, outlook for success, and recommended project improvements.

Deployed and commercialized an entire portfolio of data communications with wireless cable joint venture (JV) products and services in new and existing national markets. Forecasted short and long term Time Warner Cable’s market share as service rolled into the new markets.• Successfully and profitably coordinated a new market launch into 32 divisions.

Managed projects involving connectivity (e.g., T1, Fiber Optic, and VPN) setup into firewall in between Sprint’s and MVNO (Mobile Virtual Network Operator) clients promoting Sprint’s wireless products and services into new and existing markets. Developed and facilitated training, operational readiness testing and validated correct product configuration.• As BPM, worked closely with IT Project Manager to insure that the resources needed by the project are requested and that the expected milestones are achieved. • Created an initial estimate for the project and assisted in the approval process with the sponsor and finance committee. • Utilized Project Management techniques to plan and coordinate the configuration, installation, and conversion of Order provisioning applications onto the technology platform and worked closely with client for continuous improvement and cost reduction. • Significantly reduced down time and increased revenues by managing, planning, installation, and deployment of order provisioning applications.• Analyzed the procedures, products, and practices of the client to align with business requirements. • Continuously reduced overall cost and identified continuous improvement opportunities to meet client satisfaction.

Managed multimillion dollar system development and integration projects through software development project life cycle (SDLC) including analysis, design, development, testing, implementation and post-production support. Projects included Billing, Credit Management, Audit, Customer Retention, Order Management, Inventory, Network Infrastructure and VoIP Service Delivery.• Reduced bad debt expense by 10% by managing stratified credit policies. • Interfaced effectively in between stakeholders and upper management across multiple business units to coordinate all phases of requirements and deliver projects on time and within budget. • Decreased annual operations delivery costs by 15% by delivering circuit to packet conversion project on time and under budget.

Represented, coordinated and communicated external business partner requirements through internal functional and system requirements modeling sessions. Served as primary liaison between business and wireless technology teams for business requirements and developing use cases.• Achieved ongoing cost-effective production and increased quality, efficiency and customer service by documenting the business process, gathering and identifying the requirements.

Developed, maintained and supported the existing mainframe on-line and batch systems. Prepared test cases and executed systems, E2E, ORT and UAT testing.• By designing automated order provisioning systems resulted reduced order time processing multiple order provisioning and increased overall customer satisfaction.

Developed and supported major insurance systems for over 1000 clients using COBOL II and KSAM utilities in HP3000 environment. Developed and implemented test processes, procedures, test strategy, plans and test cases. • Analyzed processes to ensure maximum availability through change and problem management. Coordinated enterprise-wide changes to ensure consistent, repeatable results.• Designed and created a separate copybook / procedure rather than modifying original module. This solution is easy to maintain and cost effective to re-use in future.• Statistical module creation for Audit which was done without code modification which was under budget, easy to maintain, better design and solve the problem creatively. • Updated IVR systems using INFORMIX 4GL and PeopleSoft database in an HP9000 (HP–UX) environment.

Designed and implemented employee time tracking system on the HP3000 platform using Speedware and COBOL. Led and performed software testing, analyzed automated sales and delivery systems, inventory control and scheduling. • Maintained overall management’s policies and standards including performance evaluation, supervision and staff training. • Facilitated internal business teams during development and delivery of roadmaps.

Assured the completion of scheduled and requested jobs submitted through MVS/ESA. Assisted and helped resolving client’s hardware and software problems. Monitored production software systems, operating systems, spoolers, network access issue and batch jobs as the clients’ needs dictated and provided with second level technical support as needed basis.

Monitored weekly pipeline management reports and proactively communicated major milestones to the upper management and internal teams. As a Leader of Operations, oversaw daily, weekly and monthly sales targets and long range planning and managed one hundred service, sales, and marketing employees. • Extensive experience in resolving conflicts, contract negotiation, reducing cost, handling multiple tasks, and improving vendor relations.• Advised executive management on strategic direction and created a comprehensive business plan and sales projections for new market segment.• Managed relationships with vendors who provided service delivery and support functions. • Increased annual revenues 30 percent by negotiating international service and sole distributorship contracts for foreign national firm.• Consistently received high satisfaction ratings from executive clients.• Managed contacts with suppliers and vendors ensuring consistency with corporate objectives.