Expertise in business administration, record keeping, planning and policies, scheduling and related duties to ensure productive operations.Maintained thorough knowledge of store merchandise and used knowledge to maintain top ratings of related store credit cards. Trained 25 new hires to successfully complete all tasks assigned to the role of cashierOversaw day to day operations of the business including execution of tasks, reprioritizing associate roles, and time management of 25-40 associates in one shift.Addressed customer concerns promptly to business and customer satisfaction.

Manage and process sales transactions, interface with customers, and provide a high-quality shopping experiencesMaintain and uphold merchandising philosophy and follow established merchandising procedures and standards in an effort to reduce merchandise loss.Accurately process and prepare merchandise for the sales floor following company procedures and standardsDelivered exceptional customer service skills while conducting customer sale and return transactions.

· Directed planning and procurement of product to meet consumer order demands with seasonal fluctuations which enhanced supply chain processes.· Successfully managed and grew an ecommerce platform to a projected $2 million in sales by end of company fiscal year 2024· Evaluated the company’s online retail performance and use the new data to collaborate with various departments to outline content writing strategies and develop promotional campaigns.· Orchestrated and executed in person Warehouse sales that generated over $150,000 in profit· Implemented KPIs and created employee targets which allowed for an error percentage rate of 3 percent from an error rate of 9 percent

Liaised with multiple departments to execute the e-commerce strategy, resulting in net sales of ~$100,000 in the first month since the launch date and over 1.6 million in sales within the first year.Conducted and instructed Inventory policies to ensure Sabrances-Oxley compliance processes to prevent fraud for auditing purposes.Created and maintained effective coaching techniques to ensure a 12-24 hour turnaround time for client orders.Generated sales reports with consumer data in order to recommend organizational changes to increase sales.Spearheaded customer service protocol and assisted in all instances of consumer inquiry.

• Collaborated globally with multiple departments in order to service consumer inquiries as well as developing systematic changes for improved consumer engagement.• Pioneered order fulfillment changes which allowed for consumer orders to be processed within 1-2 business days as opposed to 2-3 weeks.• Maintained internal inventory which equated over $500,000 in retail value and created SOX Compliance guidelines to prevent fraud for auditing purposes.

• Respond to incoming customer service calls and online inquiries regarding account issues, product questions, and order tracking.• Strengthen and retain customer loyalty through timely and effective one call resolution.• Capability to fully learn and effectively communicate new client offerings to provide service for multiple products and brand accounts.• Excelled quality monitoring standards of 90% and consistently reached highest metrics within the call floor.

Customer Relations Account Specialist • Monitored representative calls for training and quality purposes for PepsiCo brands: Tropicana, Gatorade, Naked Juice, Ocean Spray, IZZE, O.N.E., Dole, and Propel• Resolved escalated claims that required higher levels of resolution • Worked closely with the PepsiCo client leading projects in further education of Beverage Phone team • Maintained monthly reporting and calculated team service level metrics

- Maintained a thorough knowledge about current product and product information- Acted as first line of support on all inbound calls- Resolved consumer inquiries/complaints- Conducted various successful educational presentations - Excelled at documentation practices

• Guide tours to potential students• Assist/guide those with questions to the appropriate places• Completed office work such as filing, copying, and answering phones• Input data into the OAS system

• Had managerial duties such as handling customer complaints, opening and closing the stores etc.• Taught classes in beadwork and assisted those new to the beading experience• Assisted customers with merchandise selections through relating to them personally• Learned store computer system, and operated cash register to accurately total sales