Sierra Bray Email & Phone Number

NCOIC of a Cyber Protection Team Senior Network Analyst

Columbus, Ohio, United States

Detachment Sergeant • Directed and managed training to be executed by three different teams with different specialties within detachment. Though independent, each team’s work feeds into the other until a final product is created. • Briefed and gave training recommendations to Company Commander for company of 80+ soldiers after developing Concept of Operations (CONOP) documents that detail potential mission execution. • Directed the PSYOP Development Detachment in training to create a PSYOP series from beginning to end. From planning; to target audience analysis; to series development; to product development and design, and finally ending in approval. • Served as company Equal Opportunity Leader and Unit Prevention Leader. Provided annual briefs to company on Army EO Policies and served as the EO point of contact. Also, provided briefs on the Army Substance Abuse Program, in addition to leading the company urinalysis program.

Camp Lemonnier, Djibouti

• Utilized open source intelligence (OSINT) to conduct and supervise the thorough and vigorous research of foreign populations, their culture, behaviors, beliefs, and media consumption habits in order to ascertain the best methods to persuade, change, and influence their behaviors. • Refined the questions and locations of an established foreign national survey, saving the U.S. government over one million dollars, while maintaining data integrity and improving the data mined from the survey. The survey was then shared with various military and government agencies, departments, and contractors as the foremost informational document of the country in question. • Worked alongside government contractors to design and refine methods to evaluate measures of effectiveness (MoE) to assess disseminated product and media effectiveness.• Served as section security manager. Ensured that all section personnel were informed of security measures and followed security procedures. Ensured the safe keeping of, or proper destruction of all classified materials, resulting in zero security violations during entirety of deployment. • Team leader in charge of 3 to 6 personnel, their training, and well-being. Regularly trained team members to improve job specific skills, along with providing training on filling out and submitting forms for pay, education benefits, and for personnel record updates.

Layton, Utah, United States

• Provided project schedule support by defining/establishing the project baseline, maintained projectschedules, developed project milestones and completed assigned work within the assigned timeline.• Provided planning and execution to control and close out the work of a team to achieve specific Mission Partner and internal DISA goals which met specific predefined success criteria.• Provided support for implementation activities for enterprise solutions, special projects andorganizational changes to include: Project management, project plan development, engineering solution coordination, deployment, continuous process improvement, and system replacement support.• Developed Program Management Office (PMO) and project schedules, implementation plans, organization roles and responsibilities for assigned implementation efforts.

Salt Lake City, Utah, United States

• Provided comprehensive first-tier phone and e-mail support to customers for software and application-related issues on 50+ systems across the Department of Defense network. • Performed thorough troubleshooting, take extensive notes, and escalate issues as necessary using the ticketing system, Remedy. • Often selected over other employees to train new hires due to excellent customer service skills and expertise.

Omaha, Nebraska

• Provided escalated, second-tier support to end-users for PC, server, mainframe applications, andhardware issues, in-person or remotely. Handles problems that the first-tier of help desk support is unable to resolve.• Utilized probing questions to detect the root cause of a problem in order to initiate the troubleshooting process while simultaneously documenting information regarding the issue, troubleshooting steps, and the resolution via the company ticketing system, Remedy.• Conducted diligent and methodical research in order to determine the best methods of troubleshooting on a case by case basis so issues are resolved in as little time as possible. Also, provide education to the end user to avoid and mitigate similar issues in the future.• Escalated issues to other, specialty teams as necessary while maintaining close correspondence with the customer via phone or email in order to ensure open lines of communication and timely resolution

Westerville, Ohio

• Updated and refine company knowledge base in order to streamline troubleshooting procedures to make them more uniform and efficient and reduce average talk time.• Researched, troubleshoot, and resolve complex home medical software issues over the phone while providing technical advice to the customer on how to avoid and mitigate similar issues in the future. • Utilized probing questions to detect the root cause of an issue in order to initiate the troubleshooting process while simultaneously documenting information regarding the issue, troubleshooting steps, and the resolution via the company ticketing system, Salesforce.• Escalated issues as necessary and maintain close correspondence with the customer via phone or email in order to ensure timely resolution.

• Provided end user support by performing daily troubleshooting over the phone or via Remote Desktop, of Point-of Sale software and hardware, printers, mobile devices, and network devices such as routers and switches. • Utilized Active Directory to not only reset network passwords, but to also identify ownership groups.• Documented detailed information via HP Service Manager regarding issues, troubleshooting steps, and resolutions or escalations.• Utilized probing questions to detect the root cause of an issue to initiate a specific troubleshooting process.• Obtained increased understanding of POS equipment and procedural processes used by stores.

Master Of Science - Ms, Computer And Information Systems Security/Information Assurance

Coursework focused on cybersecurity, and methods to mitigate and deter attacks, especially policy making and enforcement.

It

Coursework leading to A+ and Network+ certifications

Bachelor'S Degree, Chinese Language And Literature, International Studies, 3.48

Activities and Societies: Pistol Club, NSCS, Conversation Partner International Studies with a focus in Security and Intelligence. 4 years.