Briana S. Harper Email and Phone Number

- Prepared agendas, action items, and client-facing reports, including media coverage and metrics.- Conducted competitor research, monitored media trends, tracked journalists', reporters', and publications' media moves, and daily news scans.- Draft pitches and media lists to pitch to reporters; prepare materials to participate in briefings.- Participate in DEI and community-based volunteering events and initiatives.- Clients serving: Wi-Fi Alliance

- Prepared agendas, action items, and client-facing reports, including media coverage and metrics.- Conducted competitor research, monitored media trends, tracked journalists', reporters', and publications' media moves, and daily news scans.- Draft pitches and media lists to pitch to reporters; prepare materials to participate in briefings.- Clients serving: Druva, Amazon (Executive Visibility), Amazon Photos

- Researched industry trends/events and competitors to inform campaign strategies and client proposals.- Fostered and expanded client relationships by serving as their primary point of contact.- Directed project assignments for 5+ interns, monitored and managed agency deliverables, and upheld quality standards for on-time completion.- Clients Served: UIC College of Business, UI Health: Illinois ADVANCE, and It’s Just Phresh

- Supported project timeline management across departments and organized clientele information for easy retrieval.- Researched potential clients for future collaboration and new, innovative processes to implement for optimization in our departments and services.- Collected and documented intern feedback from other departments to drive agency improvements.- Clients Served: LetzGo and UIC’s EDT Robotics- Highlight: Promoted to Co-Director of Account Management, May 2023.

- Led team meetings on improving content, analyzing student feedback, and brainstorming new ideas.- Coordinated with other academic/cultural resource departments for collaborative media posts.- Reviewed and approved weekly content for Instagram.- Created RSVP QR codes and captions, designed flyers, posts, and highlights in Canva, and edited Instagram reels for weekly content.- Highlight: Promoted from Social Media Team Member, Aug. 2022 – Dec. 2022.

- Mentored new peer success coaches in meetings and project management. - Communicated with 50+ students per semester on academic progress and overcoming challenges.- Provided personal/academic support to about 15 students each semester.- Led peer coaching workshops; promoted and hosted events showcasing ACE to other departments.- Assisted 1000+ students with academic/scholarship applications; recruited students into the peer coaching program.- Utilized surveys to gather feedback about ACE's programs, resources, and events.- Supported front desk operations, managed calls, and scheduled meetings for transition and peer coaches.- Highlight: Promoted from Peer Success Coach, Oct. 2021 – May 2022.

- Managed PR packaging and maintained inventory records.- Conducted extensive brand research to inform strategic decisions.- Developed media lists, pitched stories to contacts, tracked media impressions, and monitored clients across various media channels. Thrived in a fast-paced, collaborative environment.

- Accurately performed cooking and bagging orders in a fast-paced environment- Provided excellent customer to customers while greeting and taking orders- Stored and stocked condiments, dining supplies, etc.