Stephanie Brito Email & Phone Number

O'Fallon, Missouri, United States

Greater St. Louis Area

• Leader of 14-person customer success team responsible for supporting subscribers of Square Payroll. Accountable for achieving performance standards related to handle time, schedule adherence, and overall productivity..
• Established new ways to develop team members through creation of additional roles and responsibilities, including the design and launch of a split role to provide a new avenue for growth while solving for important.
• Impacted several product enhancements through feedback cycle improvements, including how we share the voice of the customer with product managers and engineers
• Launched specialized training program to onboard first ever external new hire cohort to Payroll team

St. Louis, MO

• Responsible for sales results and KPIs, leading and developing a team of 40 associates and 4-6 design specialists.
• Implemented action plans that successfully improved in-store and in-home design services by 200% within first three months in role
• Successfully rolled out new design platform for in-home designs, improving accuracy of floor-plans and reducing errors resulting in fewer returns and exchanges of furniture pieces
• Delivered effective and measurable employee engagement strategies

Austin, Texas Area

• Leader over sales and customer service, responsible for operations and scheduling, product knowledge and merchandising. Trained and developed a store associate team of 26.
• Developed and implemented strategies to optimize both client and employee experience and retention.
• Maximized sales results through floor leadership and coaching while also increasing team engagement, employee empowerment and accountability.
• Improved conversions of new client quotes by 30% over six-month period through one-on-one coaching with sales team and interior designers
• Managed 300+ client accounts and design projects utilizing Salesforce and additional internal resources
• Launched first ever new hire training for gallery grand opening consisting of three week in-person training

• Spearheaded core fundraising programs and partnerships with community leaders across 83 counties throughout Texas, Oklahoma and New Mexico. Led the development and managed the performance of 2 Area Directors, 4 full.
• Achieved district fundraising budget of $1.4 million
• Established new income by engaging and recruiting local leaders andcommunity members to partner as MDA sponsors, program participants andvolunteers
• Organized record breaking Fill the Boot Fundraising Campaign in Midland, TX,increasing profits by 60%

• Responsible for 200+ stores across a 9-state territory. Facilitated training classes on selling skills, product knowledge and company values to support the technical and professional development of Best Buy leaders and.
• Managed the scheduling, planning and timely delivery of Best Buy Sales Induction Training for 1,000+ employees
• Recognized for training participants showing highest improvement upon return to store; increased productivity per labor hour, average revenue per transaction increase, higher retention, and improved customer surveys
• Created and re-designed classroom and online content to stay relevant with company priorities and industry trends
• Selected to conduct new hire training for new trainers with training team expansion from 8 to 32

Austin, Texas Area

As Best Buy Mobile Manager, ranked Top 5 out of 1,100+ stores in the company for sales results for three consecutive quarters. Recognized for achieving a 95% retention rate and developing and promoting 2 associates to manager positions, as well as being selected as a Peer Leader to 26 managers.Recruited, hired and retained sales consultants at a 95%.

Mssw, Clinical Concentration

Activities and Societies: Phi Alpha Honor Society, Communities in Schools

Bsw, Clinical Concentration

Activities and Societies: Zeta Tau Alpha, Greek Week Steering Committee, Big Brothers Big Sisters