Shauna Brock Email & Phone Number

Manchester, NH, US

Manchester, New Hampshire, United States

Bedford, New Hampshire, United States

Bedford, NH

Enters and updates data in an HRIS. Prepares and distributes standard and ad hoc reports.Updates electronic and paper-based personnel records and communicates payroll-related changes to the GL Accountant/Payroll Administrator. Conducts on-boarding & initial orientation of new employees. Prepares out-processing paperwork and performs exit interviews with.

United States

Prepares purchase orders to appropriate vendors in support of customer requirements. Forwards available inventory items by verifying stock; scheduling delivery.Provides procurement and planning to Ferrotec and non-Ferrotec Suppliers of critical materials, components, equipment, and services.Assists Purchasing management in the training of other department.

Concord, NH

Daily processing of blanket purchase orders, standard order entry, production orders and material reservation orders.Review and drive customer-forecasting needs weekly with project, order, and inventory management.Manage on time and in full shipments daily.Process customer submissions including sample requests, return shipments, and credit for lost.

Nashua NH

Acknowledged and fulfilled customers request for quotations.Assisted with event planning, including associated travel and logistical arrangements.Managed and maintained company social media pages.Built and generated new job ID's for services to be performed in company database.Received, acknowledged and entered both customer and new vendor purchase orders.

Concord, New Hampshire

Oversaw daily office operations for staff of 80 employees.Created process document for employee vacation requests.Developed reputation as an efficient service provider with high levels of accuracy.Directed calls to appropriate individuals and departments.Served as the main liaison between customers, management and sales team.Assisted customers with.

Mastery of customer service management systems and databases.Managed customer calls efficiently in a complex, fast-paced and challengingenvironment.Initiated operations improvements to improve overall production.Met or exceeded service and quality standards every review period.Extensively trained new and existing employees.Built and maintained commercial.

Manchester, NH

Managed call flow and responded to technical supportTroubleshot complex problems with customers prior to service call appointment.Maintained high departmental standards for quality and productivity metrics.Assisted customers with order placing.Escalated unresolved issues to appropriate level.Participated in special projects and process improvements.Made.