Enters and updates data in an HRIS. Prepares and distributes standard and ad hoc reports.Updates electronic and paper-based personnel records and communicates payroll-related changes to the GL Accountant/Payroll Administrator. Conducts on-boarding & initial orientation of new employees. Prepares out-processing paperwork and performs exit interviews with terminating employees.Coordinates the annual third-party development of an affirmative action plan.Maintains records to support the preparation of the annual EEO-1 and Vets-100 reports.Posts new jobs on the NHES or CalJobs websites. Places recruitment advertising in various media as requested.Conducts phone screens.Schedules interviews and ensures meetings run timely. Checks references and orders background checks. Maintains communications with recruitment agencies. Coordinates the procurement of temporary employeesServes as the day-to-day contact with benefit providers and third-party COBRA administrator. Coordinates open enrollment meetings for renewing benefit plans. Prepares the appropriate paperwork and discusses policy details with employees who are eligible to take various types of leave such as short-term disability, long-term disability, FMLA, bereavement, jury duty, and military leave. Utilizes the Learning Management System to schedule and track employee training and ensures that copies of certificates are placed in personnel files.Processes injury incident reports; directs employees to appropriate medical facilities; submits timely workers’ compensation claims; coordinates with the workers’ compensation carrier as necessary to ensure accurate and timely processing of claims.

Prepares purchase orders to appropriate vendors in support of customer requirements. Forwards available inventory items by verifying stock; scheduling delivery.Provides procurement and planning to Ferrotec and non-Ferrotec Suppliers of critical materials, components, equipment, and services.Assists Purchasing management in the training of other department members as back up and in professional development.Follows-up to make sure that we maintain “on-time delivery status” safeguarding the customers’ delivery requirements.Initiates outside work order processes as needed.Reviews weekly backlog report and follow-ups on any “late” or potentially late orders as necessary. Works with traffic to coordinate shipments as necessary.Maintain and enters all customer quotations, sales orders, bookings, releases and shipments.Supports Regional Sales Managers daily.Establishes and maintains customer relationships.Main liaison between customers and sales manager.Coordinates with other departments to resolve problems.Generates and maintains various reports as requested by managementExercises discretion and judgment on a regular basis to support the goals and objectives of the Business Unit.Identifies areas for improvement and participates in the development of better operational processes.Arranges air and sea shipments with overseas manufacturer to meet customer dock dates.Works with major account consigned-inventory programs to insure inventory and service levels are met.Monitors customer’s portal site to identify requirements to pull in or push out orders.Reviews customer backlog report, follows-up on ship schedules with the factory, and modifies change orders as needed with production.

Daily processing of blanket purchase orders, standard order entry, production orders and material reservation orders.Review and drive customer-forecasting needs weekly with project, order, and inventory management.Manage on time and in full shipments daily.Process customer submissions including sample requests, return shipments, and credit for lost goods/downtime claims.Generate material master records for new materials, reworked materials, add/changes for updated graphics, coating pattern changes, and transfer requests.Conducted weekly calls between customer and vendor to review inventory, demand and production.Liaison between customers, management and sales team.Managed customer calls and emails efficiently.Coordinate shipment logistics with carrier.

Acknowledged and fulfilled customers request for quotations.Assisted with event planning, including associated travel and logistical arrangements.Managed and maintained company social media pages.Built and generated new job ID's for services to be performed in company database.Received, acknowledged and entered both customer and new vendor purchase orders in company database.Created, and maintained monthly expense reports.Negotiated new vendor terms and conditions.Generated monthly and quarterly revenue reports for Director of Finance and Sales Manager.Reviewed and entered employee I9’s, insurance changes and deductions.

Oversaw daily office operations for staff of 80 employees.Created process document for employee vacation requests.Developed reputation as an efficient service provider with high levels of accuracy.Directed calls to appropriate individuals and departments.Served as the main liaison between customers, management and sales team.Assisted customers with requests for quotations.Ordered and distributed office supplies while adhering to a fixed office budget.Opened and properly distributed incoming mail.Greeted numerous visitors, including VIPs, vendors and interview candidates.Maintained a clean reception area, including lounge and associated areas.Compiled company information and related material and distributed it to candidates.Assisted with event planning, including associated travel and logistical arrangements.

Mastery of customer service management systems and databases.Managed customer calls efficiently in a complex, fast-paced and challengingenvironment.Initiated operations improvements to improve overall production.Met or exceeded service and quality standards every review period.Extensively trained new and existing employees.Built and maintained commercial accounts in company database.Conveyed noteworthy information about project successes and product updates to co-workers.Established and maintained external and internal relationships.Activated accounts for clients interested in new services.Researched, troubleshot and resolved complex problems independently.Followed up with clients to ensure optimal customer satisfaction.

Managed call flow and responded to technical supportTroubleshot complex problems with customers prior to service call appointment.Maintained high departmental standards for quality and productivity metrics.Assisted customers with order placing.Escalated unresolved issues to appropriate level.Participated in special projects and process improvements.Made recommendations and tested new applications. Completed on-time arrival guarantee by choosing the best and most efficient routes.Communicated customer complaints, requests and escalations utilizing proper department programs.Oversaw field technicians work day and proactive moved work if needed.