Scott Brumley Email & Phone Number

Tulsa, Ok, Us

Tulsa, Oklahoma, United States

As a Senior Customer Service Agent, I assist team managers with day to day operations, answer agent questions, take escalated calls, and ensure agents are kept up to date on the latest policies and procedures.

Tulsa, Ok

Winter Park, Florida, United States

Tulsa, Oklahoma

-May 2018 to November 2018 I worked as a Customer Service Representative. -November 2018 to October 2021 I worked as a Quality Assurance Specialist until the project I was assigned to ended.-October 2021 to June 2022 I worked as a Customer Service Representative.- June 2022 I worked as a Social Media Content Moderator.- July 2022 to October 2023 I have worked as a Quality Assurance Specialist having been promoted from Social Media Content Moderator.

Tulsa, Oklahoma, United States

As a member of the AT&T team, it is my responsibility to assist our customers with any questions or concerns they may have regarding their AT&T bill and service. It is also my duty to assist customers in cutting cost on their bills by suggesting alternate plans and features that may suit their usage needs better while at the same time increasing revenue for the company. In 2009 I became a member of the eCare Team. This team handles all Online Customer Care interactions initiated by customers through the AT&T Website. In 2013 the eCare Team was dissolved and I was moved to the Resolution Desk. As part of the Resolution Desk, I work on escalated customer issues by handling research, resolution, and follow-up to ensure customer satisfaction.

As the Site Admin/Community Manager of PlanetTR.com, my responsibilities included creating content, graphic design, and community management. I kept the website updated by writing news updates, featured articles, and forum posts. I also facilitated community discussions and organized/hosted in-game events like the weekly Friday Night Fights Player vs. Player event, the PTR Olympics, and the United/Divided Role Playing event.

Associate'S Degree, Media Communications, 4.0

Activities and Societies: Salutatorian In the Full Sail University Associate of Applied Sciences Degree program I learned Creative.

Certificate, Media Strategies

At Full Sail University I was educated on Storytelling for Entertainment, Film & Audio Production, Graphic Design, Media Communications.