Sam Bratton Email & Phone Number

Glasgow, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

• I supported participants through their journey on the DWP- Capita led Job Entry Targeted Support Scheme.
• Undertook a person centered approach to assessing the participants needs and helped them design a journey appropriate for them
• Conducted one to one coaching with participants to improve their employability skills such as CV writing and interview skills
• Encouraged participants to explore further training and to explore their long-term goals
• Provided an open and confidential environment over the telephone where participants were comfortable to speak to me about issues they may not have felt at ease speaking to others about and offered sign posting to.
• Maintained strong relations with partner organisations such as Home Energy Scotland and Job Centre Plus

West Central Scotland

• I was responsible for driving brand awareness and compliance through successful face to face client visits. I was also responsible for training and continued development of colleagues within the Scotland area.
• Management of a large West Central Scotland territory
• Engaged with staff and management in a range of retailers to promote BAT products
• Advised on current legislation and it’s practical implications in the store
• Analyzed regional sales data to identify trends and adapt territory plan accordingly
• Gathered market intelligence on the latest developments within the industry

8 Houstoun Interchange, Livingston, West Lothian, United Kingdom

• I provided advice on self-build finance solutions to mortgage intermediaries; ensuring a profitable relationship between the intermediary and lender from initial enquiry through to the completion of the project.
• Developed an In-depth knowledge of mortgage products and lending policy
• Organised workload to ensure personal and team objectives were met
• Ensured a proactive approach to case management to ensure a smooth and timely application process
• Maintained existing client relationships and developed new business through a variety of mediums

8 Houstoun Interchange Business Park Livingston EH54 5DW

• Outline:Management of a specialist property website aimed at helping self builders realise and achieve their ambitions of building their own home.Key Responsibilities:
• Developed and implemented department strategy
• Monitored kpis and produced daily reports
• Coached and developed service coordinators.
• Promoted land services at trade events

8 Houstoun Interchange Business Park, Livingston, EH54 5DW

• Outline:Supported contributors and clients of a busy specialist property websiteKey Responsibilities:
• Built relationships with stakeholders advertising properties on the Plotsearch Website
• Advised clients who were searching for projects
• Identified potential finance leads based on client interactions.
• Provided Technical Support

Victoria Place, Airdrie ML6 9BY

• Outline:Provided technical support to Virgin Media Broadband customersKey Responsibilities:
• Worked with customers and triaged their technical problems in order to find a solution
• Logged customer calls on inhouse CRM
• Added new solutions to the knowledgebase

12 Westmorland Shopping Centre, Kendal LA9 4LR

• Outline:Contributed to a busy town centre retail sales team by meeting and greeting customer looking to sign up or upgrade their existing package.Key Responsibilities:
• Assessed and offered personalised solutions to clients communications needs
• Provided ongoing customer care
• Made a positive contribution to meeting monthly store KPIs
• Ensured the cleanliness and visual appeal of store displays

A9, Dornoch, IV25 3HZ

• Outline:Prepared alcoholic and non-alcohol beverages for bar and restaurant patrons.Key Responsibilities:
• Assessed customers’ needs and preferences to make recommendations
• Interacted with customers, took orders and served beverages
• Checked customers’ identification and confirm it meets legal drinking age
• Cleaned and restocked bar.

Benview Stores, Ross Street, Golspie, KW10 6SA

• Outline:Ensured high levels of customer satisfaction through excellent sales service in a small village supermarket.Key Responsibilities.
• Welcome customers
• Recommend items that matched customer needs
• Maintained store cleanliness and merchandising standards

Culcraggie House, 3 Dailnanrocas, Teaninich Industrial Estate, Alness IV17 0PH

• Outline:Developed an understanding of customers' specific business needs and applied my product knowledge to meet those needs.Key Responsibilities:
• Assessed clients existing IT setup and authored proposals on how we could improve their systems
• Provided technical advice to customers on all aspects of the installation and use of computer systems, both before and after the sale
• Maintained industry awareness of constantly changing software and hardware systems and peripherals
• Handled the resolution of hardware and software problems and faults

Atrium Court, 50 Waterloo Street, Glasgow G2 6HQ

• Outline:Provided assistance to directory enquiries and operator assistance callers.Key Responsibilities:
• Provided advice and recommendations to directory enquiries callers
• Assisted in national and international operator technical queries
• Met and exceeded stringent call handling targets
• Provided floor support and coaching to collegues

515 Lawmoor Street, Dixons Blazes Industrial Estate, Glasgow, G5 0TY

• Outline:Acted as sales contact for retail and trade clients in one of the largest UK ceramic tile importers.Key Responsibilities:
• Provided sales support to retail and trade clients
• Processed high volume product orders
• Produced invoices for sales transactions
• Liaised with distribution departments to ensure deliveries are made in accordance to clients’ expectations.

Higher, English, B

Bachelor Of Arts (B.A.), Drama, 2Nd Class Honours

Activities and Societies: Equality and Diversity LGBT Drama

Advanced Highers, Arts, It And Science

Activities and Societies: I was an active member of the school's musical societies. I was master of ceremonies and lead vocalist in a wide.