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With over five years of experience in customer success, I am passionate about helping customers achieve their goals and maximize their value from the solutions they use. As a Sr. Customer Success Manager at LinkedIn, I partner with Sales to define and demonstrate ROI, onboard and educate customers on LinkedIn's solutions and capabilities, and conduct Executive Business Reviews with key stakeholders. I also have leveraged Gainsight, a powerful customer success platform, to drive adoption, retention, and growth for each account. Previously, I worked as a Customer Success Manager at Keeper Security and CareerBuilder, where I managed a large portfolio of customers, provided virtual and onsite training, and delivered product insights and recommendations. I have strong skills in customer relationship management, customer engagement, and public speaking, and I am always eager to learn new ways to improve customer satisfaction and loyalty. I am excited to be part of LinkedIn's mission to create economic opportunity for every member of the global workforce, and to bring diverse perspectives and experiences to the team.
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Customer Value ManagerPhenom Apr 2024 - Present -
Sr. Customer Success ManagerLinkedin Sep 2022 - Mar 2024Chicago, Illinois, United States -
Customer Success Manager IiKeeper Security, Inc. May 2022 - Aug 2022Chicago, Illinois, United States -
Customer Success ManagerCareerbuilder Aug 2018 - May 2022Greater Chicago Area-Partner with Sales to define and achieve customers’ success criteria, demonstrate ROI, and ensure customer renewal with CareerBuilder-Onboard and educate customers on CareerBuilder Core solutions and Integration capabilities-Drive adoption and retention for each account-Provide virtual and onsite training for recruiters, as well as public speaking engagements surrounding CareerBuilder's Solutions and insight into Staffing and Recruiting-Conduct Executive Business Reviews with key partners, and provide product roadmap and insights along with recommendations for improvement-Successfully managing Monthly Recurring Revenue (MRR) of $562,000 ($6.7M annually) -
Customer Success ManagerHireology Sep 2017 - Jul 2018Greater Chicago Area-Responsible for over $90,000 in monthly recurring revenue (MRR), for over 120 business-Project manager of the post-sale customer journey, including upgrade and expansion opportunities-Consult customers in hiring best practices leading to better hires, lower turnover, and increased profitability-Leverage and analyze product usage data, to make recommendations on hiring strategies and improve system adoption -
Senior Account ExecutiveCareerbuilder Feb 2017 - Sep 2017 -
Account Executive- Staffing And RecruitingCareerbuilder.Com May 2014 - Sep 2017Greater Chicago Area•Gathering data and actively listening to prospective and existing clients by using consultative methods to fully understand their business, uncover their problems, and identify impact areas •Creating and delivering complex, customized solutions that provide value to clients’ bottom line •Becoming a subject matter expert and acquiring ongoing marketplace intelligence by researching trends and best practices, reading business publications, seeking out learning and development opportunities and utilizing internal training resources •Conducting tailored, web-based presentations over the phone to showcase our unique business partnership model and wide product offerings that will help prospective clients execute aggressive human capital strategies that produce sustainable, measurable results •Driving revenue by effectively addressing the client's business need, offering appropriate value proposition solutions, creating urgency, and closing accounts over the phone •Building and maintaining a healthy pipeline to achieve and exceed monthly quota •Teaming up with an auxiliary product specialist to provide clients with product training and account reviews to intensify customer satisfaction•Cold-calling key decision makers to set appointments•Grow existing accounts through finding new buyers and introducing existing contacts to new product offerings. -
Customer Engagement RepresentativeChiro One Wellness Centers Sep 2013 - Apr 2014Chicagoland -
AestheticianMassage Envy Jun 2012 - Sep 2013
Sydney Glover Skills
Frequently Asked Questions about Sydney Glover
What company does Sydney Glover work for?
Sydney Glover works for Phenom
What is Sydney Glover's role at the current company?
Sydney Glover's current role is Customer Success Manger At Phenom.
What is Sydney Glover's email address?
Sydney Glover's email address is sy****@****der.com
What is Sydney Glover's direct phone number?
Sydney Glover's direct phone number is +163039*****
What skills is Sydney Glover known for?
Sydney Glover has skills like Cold Calling, Customer Service, Sales, Account Management, Social Media, Social Media Marketing, Sales Operations, Customer Satisfaction, Lead Generation, Employee Training, Microsoft Office, Salesforce.com.
Not the Sydney Glover you were looking for?
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Sydney Glover
Corporate Communications And Public Relations Student At Southern Methodist UniversityFrisco, Tx -
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Sydney Glover
Phoenix, Az -
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