Stefanie Burger Email & Phone Number

Johnson City, New York, United States

Waltham, Massachusetts, United States

Develop, enhance, and maintain automated tests using C#, SQL, Selenium Webdriver, and NUnit, according to coding standards Check in and merge code regularly using Azure DevOps Server (TFS) and Visual Studio Setup and monitor scheduled automated test jobs on Jenkins Server Work collaboratively with multi-disciplined, multi-national teams to define automation testing scope Involved in all phases of scrum and Agile software development activities including review of specifications, development, test, release and continuous process improvement Work closely with project team management and members to identify, prioritize, fix and prevent defects, ensuring timely and high-quality releases Provided appropriate status and risk assessment for management

Waltham, Massachusetts, United States

Developed, documented and implemented test strategies and plans Developed and manually executed test cases Utilized SQL to analyze test results and identify root causes Worked on team to transition from Waterfall software development to Agile software processes Worked closely with developers to prevent, prioritize, and fix defects, ensuring timely and high-quality releases Provided appropriate status and risk assessment for management

Waltham, Massachusetts, United States

Supervised the day-to-day operations of the CRM support team. Identified, researched, and resolved complex CRM issues. Worked closely with the System Admin team and the customization team to escalate and resolve global CRM system issues. Documented, tracked, and monitored problems to ensure resolution in a timely manner

Waltham, Massachusetts, United States

Assist approximately 1000 advisors and their staff with complex CRM integration issues such as synchronization with Outlook and Word Provide individual education in optimization of CRM usage Support activities were tracked and monitored for quality purposes

Waltham, Massachusetts, United States

Analyze, reconcile and prepare existing customer data Perform data exports from systems such as Goldmine, Excel and Salesforce for over 100 advisors Validate data in Commonwealth CRM Provided daily support to advisor teams throughout all aspects of the data onboarding process

Design and implement database using MYSQL.Develop web applications using PHP and MYSQL database.Design and implement web pages.Respond to help calls for office and public workstations.Provide software training.

Perform numerous transactions for members according to their needs.Collaborate with head tellers, member service representatives and other tellers to ensure each member’s needs have been met.Assist members with account maintenance; i.e. closing, opening or reordering atm or debit cards; address changes; PC Banking access; traveling notices; etc.Inform members about, as well as protect and prevent them from all types of fraud and other security issues.Assist head tellers and member service reps. with closing duties and other numerous branch procedures and activities.Maintain a thorough and up-to-date knowledge of standard operating procedures, hardware and software changes and training, and the many products and services that the credit union offers.Maintain an up-to-date knowledge of the federal and state laws and regulations pertaining to all federal banks and credit unions.

Bs, Computer Science And Information Systems

The Bachelor of Science in Computer Science and Information Systems combines a computer science major with the business core. Course work.

The Dale Carnegie Course®

12-week program running one night per week for 3.5 hours per session. This course strengthens interpersonal relationships, teaches stress.