Bilingual North Sound Customer Relations Specialist• Shaped successful inter-agency relationships with community groups• Completed screening, intake, and onboarding for all new volunteers and children as agency’s first point of contact with participants in Spanish and English• Designed outreach events and led bilingual informational presentations to introduce programs, assist recruitment, and expand regional participation• Assisted in review and modification of agency policies and procedures to ensureinclusive yet realistic frameworks for volunteer and family selection• Created, maintained, and distributed inventory of alternative resources and opportunities for ineligible families and volunteers• Updated procedural documentation protocols to abide by national guidelines andmaintained compliance with national metrics to ensure continued grant funding• Trained staff on intake and enrollment process for youth• Implemented streamlined volunteer screening, interview, and training protocols• Instituted communication between recruitment, intake, and enrollment teams• Translated documents and conducted bilingual staff meetings to ensure culturally appropriate and clear communication with Spanish speaking familiesBilingual Case Manager • Managed a caseload of over 150 matches in the King, Pierce, and Kitsap Counties• Performed in-home child and guardian interviews in Spanish and English• Monitored and addressed challenges to match relationship development, positive youth development & volunteer satisfaction fulfillment• Ensured child safety through vigilant monitoring & judicious communication with children, volunteers, colleagues, and Child Protective Services• Planned and produced successful agency-wide events to celebrate volunteer appreciation and provide positive bonding opportunities for matches

• Provided direct service to underprivileged clients in a 24 hour residential long-term treatment program for low-income pregnant and postpartum women with substance abuse disorders, including those with co-occurring mental disorders• Preserved safety and security of the patients, children and facility through appropriate interaction with the public and enforcement of program rules and regulations• Mediated conflicts between patients in a firm, professional, and compassionate manner• Dispensed medications to clients and maintained legal medical records in accordance with residence regulations• Logged client behavioral information following standard health guidelines• Handled emergencies as needed, including performing First Aid & CPR when necessary

• Managed 30+ faculty, staff, and students• Initiated, then led the examination and revision of all ACS programs of study• Trained faculty on implementation of new systems and assisted in solving technical questions and problems as they arose• Collaborated with the ACS director and faculty members to restructure the department’s academic schedule in order to better suit student needs• Prepared course history enrollment, waitlist, graduation, and other reports on a quarterly basis• Originated and ensured approval of hiring contracts for non-tenure track faculty• Contributed to the development of a new campus-wide course waitlist system and managed waitlists for all ACS courses• Developed and distributed promotional brochures and materials for the program• Acted as the program representative on and off campus• Daily office administration tasks and support to ACS Director and faculty

• One year position as executive assistant fulfilling a large variety of responsibilities.• Designed, organized, and conducted the NAES conference in Washington D.C. in collaboration with Conference and Program Chairs• Maintained updated records of the NAES membership database, mailing lists, dues-paying members, awards, contests, website announcements, and advertisements• Coordinated all board meetings through regular communication with board members and organization of travel and meal accommodations• Approved, printed, and distributed the 2010 NAES conference programs, promotional publications, and research journal• Trained and supervised student employees• Daily office administration tasks and support to NAES President and Board

• Temporary position as research assistant in the call center for the Office of Survey Research;• Refined strong interpersonal/telephone communication skills, and for detailed data management skills.