Svetlana Butrova Email & Phone Number

Москва, Россия

- Full life cycle management of projects (quality control, deadlines, budget, team management);- Building the development process in project management - scope of work, sprints, resources, setting up tools, reporting, compiling backlogs;- Management of project teams of development, design, business analysis;- Work on product development together with the architect (planning and decomposition of tasks, formation of sprints, development of a roadmap, retro and demo), work with feedback;- Participation in the pre-sale (collection, analysis and approval of requirements, development of metrics, content preparation, signing of the contract);- Building communication with clients and responsibility for the result, communication with stakeholders, including the first persons of customer companies;- Coaching, facilitation and team mentoring;- Responsibility for team engagement and employee comfort: organization of corporate events, merch, participation in conferences, support and problem solving at individual meetings;- Tools: Atlassian products, scrum/kanban methodologies.

Москва, Россия

- Operational management of two key commands:real estate experts (up to 20 people)call operators (up to 4 people);- Creation and description of business processes from scratch: work regulations, scripts, development of sales channels, development of reporting formats, improvement of the customer journey, offboarding of customers, development of a feedback algorithm, building communication with key customers, formation and monitoring of product metrics;- Quality control of employees' work, development of staff motivation, creation of training materials and training, analysis and elimination of "bottlenecks", coaching of real estate experts;- Drawing up sales plans for real estate experts, performance review based on the results of the week/month, holding 1-to-1 meetings with employees;- Reporting to the general director of the company on conversion: the number of clients, contracts, control of the average bill and revenue;- Organization of productive interaction with other teams, facilitation and moderation of general meetings (development, product team, HR, lawyers, marketing, accounting);- Participation in conducting interviews and making decisions on candidates for teams;- Participation in the organization of corporate events.Key achievements:- Increasing the team of experts by 15 people, the team of call operators by 4 people;- The number of closed deals with real estate experts increased by 40%;- Developed a client roadmap from the first click to offboarding;- Thanks to the involvement of the entire team, practices for working with the product and feedback from all employees have been introduced.

Project Management

Education record