My duties at this position include maintaining a Windows Server 2012R2 Hyper-V cluster with attached Dell Equallogic SAN storage. Maintenance of a SQL Cluster, Exchange 2013 servers, multiple domain controllers and all other servers and hardware required to perform the workload required by the County Clerks office.

Work with other Support Center analysts and Senior Technicians to understand workstation support needs. Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for clients workstation support; provide hands-on and remote controlled workstation support services; provide expertise on support services when requested by peers and clients. Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients;… Show more Work with other Support Center analysts and Senior Technicians to understand workstation support needs. Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for clients workstation support; provide hands-on and remote controlled workstation support services; provide expertise on support services when requested by peers and clients. Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients; provide level-3 support; reconcile client demand for services with available resources; record all support activities for proper measurement of support business. Show less

Contracted through Apex Systems Inc.Provide level 1 and 2 support in pre-production environment. Worked with other admin groups to find solutions and make decisions to resolve issues.Support of VMWare and Virtual environment connectivity and configuration issues.Support of Unix, Linux and Windows platforms.Responsible for packaging code and migrating it to various Unix based environments.Use of code repository to catalog and distribute correct versions of files to… Show more Contracted through Apex Systems Inc.Provide level 1 and 2 support in pre-production environment. Worked with other admin groups to find solutions and make decisions to resolve issues.Support of VMWare and Virtual environment connectivity and configuration issues.Support of Unix, Linux and Windows platforms.Responsible for packaging code and migrating it to various Unix based environments.Use of code repository to catalog and distribute correct versions of files to supported environments. Show less

Pre-sales technical support, demonstrations of product and customizations of installations to fulfill customer requirements.Worked with sales team with pre-sales technical support, including product demonstrations focusing on customer requests.Post-sales technical support, including product customizations based on customer requirements.Resolved configuration issues with both supported software as well as customer environments.QA testing on new releases of products, dispatched… Show more Pre-sales technical support, demonstrations of product and customizations of installations to fulfill customer requirements.Worked with sales team with pre-sales technical support, including product demonstrations focusing on customer requests.Post-sales technical support, including product customizations based on customer requirements.Resolved configuration issues with both supported software as well as customer environments.QA testing on new releases of products, dispatched bugs to development team and assisted with resolution.Packaging of major releases and patches using Installshield.Developed a variety of command-line and graphical utilities with Perl/Tk for supported software, including packaging scripts with Perl2Exe.Provided IT support for multiple companies to resolve a variety of IT-related issues. Show less

Automation of operating system and package installations to minimize customer down time. Setup and maintenance of SSH server for secure FTP and remote access operationsDevelopment and administration of customer Internet Cafe. Creation of client build and resolution of security issues.L2 and QA support to resolve configuration issues and resolution of customer problems.Development PXE enabled boot process for building of retail workstations to correct missing software or… Show more Automation of operating system and package installations to minimize customer down time. Setup and maintenance of SSH server for secure FTP and remote access operationsDevelopment and administration of customer Internet Cafe. Creation of client build and resolution of security issues.L2 and QA support to resolve configuration issues and resolution of customer problems.Development PXE enabled boot process for building of retail workstations to correct missing software or miscellaneous errors encountered by end user.Development of Symantec AntiVirus Management Server that automatically downloads upgraded data files to retail workstations, run scheduled scans and notify management if a virus was found.Development and maintenance of Windows 2003 Proxy server to enable DHCP, DNS, and Internet access to retail environment.Redesign of Windows NT Terminal Server build to Windows 2003 Server upgrade of hardware, applications, and accounts for retail environment. Show less

Development of automated package that scan the system, adapt to their environment, adjust for errors.Development of programs that automate the configuration of hardware.Assist level two support to resolve problems.Fully automated installation so no user intervention would be needed.Examination of local workstations to evaluate localized applications and configurations for BP/Amoco.Placement of new Windows 2000 PC and re-configuration of localized applications.Provide… Show more Development of automated package that scan the system, adapt to their environment, adjust for errors.Development of programs that automate the configuration of hardware.Assist level two support to resolve problems.Fully automated installation so no user intervention would be needed.Examination of local workstations to evaluate localized applications and configurations for BP/Amoco.Placement of new Windows 2000 PC and re-configuration of localized applications.Provide technical training to end user to help install necessary applications and assist in basic setups and usage of applications.Troubleshooting of Novell and Microsoft networks. Installation and configuration of SQL servers.Expert hardware LAN/WAN and operating system support by phone and remote access tools.Experience installing, maintaining, and providing user support for complex LAN systems.Ability to resolve and explain solutions to the end user. Show less

Daily administration of Wide Area Network (with 100+ servers and 8000+ nodes).Supervision of rollout in TCP/IP protocol from IPX, Oracle applications, GroupWise, Installation and upgrades of Novell 4.1 to Intranetware servers.Creation of groups & migration of clients from Novell 4.1 network to HP-UX 10.20 Unix server. Migration of clients from one Unix server to another. Experience with Solaris 2.5.Disaster recovery procedures, daily administration of server, backup & restore… Show more Daily administration of Wide Area Network (with 100+ servers and 8000+ nodes).Supervision of rollout in TCP/IP protocol from IPX, Oracle applications, GroupWise, Installation and upgrades of Novell 4.1 to Intranetware servers.Creation of groups & migration of clients from Novell 4.1 network to HP-UX 10.20 Unix server. Migration of clients from one Unix server to another. Experience with Solaris 2.5.Disaster recovery procedures, daily administration of server, backup & restore procedures.Network upgrade of 200 node LAN/WAN upgrade from Netware 3.11 to 4.1. Creation and installation of new client loads for Netware 4.1 server on Netware IP. Show less

Administration of Novell 3.12 LAN (with 4 servers and 300+ nodes), including disaster recovery.Network Operating System upgrade to Netware 4.1, data migration, Bay (Wellfleet) Router maintenance.Developed Lotus Notes 3.2 server, and the upgraded server to Lotus Notes 3.3.Management of Windows NT domain.

Training personnel in computer operations, and maintaining customer relations.

Wiring of Novell Networks and solving computer problems through telephone support.