My goal is to ensure the success and satisfaction of every hospital we serve. I am dedicated to building strong relationships with our customers, understanding their unique needs, and providing exceptional support and guidance throughout their journey with Inventory Ally. My goal is to help clients leverage our software to optimize inventory management, reduce costs, and achieve their business goals.• Develop and implement a comprehensive customer success strategy that drives adoption, retention, and expansion of Inventory Ally in veterinary hospitals• Foster and maintain strong relationships with key stakeholders, including c-suite executives, veterinarians, practice managers, and inventory managers, understanding their unique needs and challenges• Act as the primary point of contact for escalated customer issues, ensuring timely and effective resolution while nurturing long-term partnerships• Collaborate closely with cross-functional teams such as sales, product, and marketing, aligning customer needs with company objectives and delivering a seamless customer experience.• Conduct regular business reviews with customers, leveraging data and insights to identify areas for improvement and provide strategic recommendations• Establish and track customer success metrics, including satisfaction levels, adoption rates, and overall customer health• Stay updated on industry trends and best practices in inventory management for veterinary hospitals, proactively sharing knowledge and insights with customers to enhance their success•Advocate for customers by capturing and relaying feedback to the product development team, driving continuous improvement and innovation• Identify opportunities for upselling and expansion within existing accounts, collaborating closely with the sales team to drive revenue growth and customer satisfaction• Develop and manage a high-performing customer success team, fostering a culture of excellence and continuous growth

• Collaborating closely with startups and businesses to understand their unique challenges and provide tailored solutions for scaling Customer Success and Support operations.• Unlocking the opportunity for growth through foundational and innovative Customer Success methodologies. • Utilizing customer analytics to determine risk management and opportunities for upselling and cross-selling revenue. • Leveraging cutting-edge technologies to enhance the customer journey, hear the voice of the customer, drive satisfaction, and foster long-term relationships.• Building strong partnerships with clients, offering strategic guidance, and ensuring exceptional service delivery.• Proven track record in delivering results: increased customer retention, improved satisfaction, and accelerated business growth.• Specialization in the veterinary industry, fintech and mobile applications 🗣️ Driven by my in-depth knowledge and hands-on experience in the startup world, I have developed a passion and understanding of Customer Success that I am eager to share with you! Let's elevate your Customer Success game and unlock remarkable growth. 📧 Connect with me to explore your possibilities. https://bit.ly/bycz-consulting

• Managing the expansion, onboarding and retention across GoFetch operations• Lead point of contact for clinic partners and customer experience• Leading a customer-centric focus to deliver continuous value while leveraging customer feedback to ensure long-term relationships which drive retention and expansion of recurring revenue• Implemented repeatable and structured onboarding processes and methodologies for agility and scale• Increased optimization of program onboarding and deliverables (300%) by the implementation of tools, agile standard operation procedures (SOP) and CX feedback loops • Developing a culture of excellence and white-glove service within the project management, success and support teams• Setup and maintenance of support systems and resources for end-users and partners • Developed and implemented online training courses for customer onboarding• Continuous development and implementation of customer experience best practices• Help to define and achieve customer's first value & long-term goals within their business by developing KPIs and metrics to achieve success• Close collaboration with other leaders within CX, Marketing, Product and other cross-functional business units• Nurture and develop client relationships through strategic partnerships, growing our clientele base >200%

• Leading a proactive approach to Corporate Account relationships within Veterinary Software & Service at IDEXX• Trusted advisor & advocate for practices' success within VSS• Focus on helping clients achieve first value & long term goals within their business• Trained advocate for Change Management• Collaboratively manage & influence project life cycles from project kickoff through go-live & expansion • Align with internal & external teams throughout the entire customer journey• Introduced & implemented Customer Success Plans into IDEXX VSS• Working alongside enterprise leadership teams to conduct business reviews & plan for success for upcoming quarters by preparing presentation materials to be shared with executive sponsors as well as senior management, business groups and other relevant stakeholders• Work closely with technology/product teams to help impact & prioritize product roadmaps • Consultant for all VSS products for over 200 accounts

Specializing in Corporate Enterprises• Build successful relationships at the corporate and practice level, with a focus on ensuring that each client is gaining optimal value and success from using Smart Flow

• Advocates for clients to maintain the highest level of customer satisfaction achievable• Responsible for executing and continuously improving the process used to guide clients asthey apply desired Smart Flow components in their facilities• Conducts follow up engagements with clients to establish credibility as support andguidance• Provides professional interpretation and/or assistance for technical support tickets thathave been elevated from the first tier support team• Conduct onsite implementations of software application across North America leaving clients supported & educated long-term

• Providing high-quality care and medicine for companion and livestock patients throughout Manitoulin Island and surrounding areas• Implementing tailored anesthesia protocols during routine and emergency surgeries• Educating clientele in preventative veterinary care, therapeutic food, medications andother medical aspects, including remote visits providing Veterinary Services to First Nation Reserves• Performing variety of medical and laboratory procedures (I.e., collecting medical datafrom owners, collecting specimens, performing diagnostic imaging, completing dentalprophylaxes, prepping animals for surgery, filling prescriptions, etc.)• Creating relationships with clientele and helping to improve the human-animal bond• Mentoring staff in software use and computer programing by implementing AviMark, MyVetStore & payment plans

• Providing emergency care as an externship student in the intensive care unit• Assist in emergency situations, husbandry, post-operative recovery and treatment ofhospitalized patients

• Ability to support and assist with various trades (i.e., Iron workers, pipe fitters, and operators)• Prepare sites to ensure maximum optimization of construction work procedures• Organize inventory and supply workers with correct personal protective equipment• Clean debris and hazardous materials from construction sites• Execute proper safe work practices according to VALE standards

• Attend to patients on the phone and in person• Coordinate and organize appointments, documentation, and accounting• Facilitate the smooth running of the healthcare environment• Support delivery of quality patient care

• Correct and accurate implementation, communication and recording of the Traffic Control Plans and Book 7• Work directly with hiring companies to ensure safety and compliance with the guidelines of the Traffic Management Plan• Adapt well to changing requirements and information from hiring companies

• Responsible for the overall care of the animals within the practice• Assisted staff members and DVM• Responsibilities varied based on current needs of the practice, DVM, RVT and other staff(i.e. general cleaning, medical care, assisting with appointments, etc.)• Assisted in placing orders and stocking items• Understanding of asepsis and sanitization needs within medical hospitals• Executed proper and safe restraints of patients• Coordinated and organized appointments, purchases, reports and accounting