Sophia Byczkowsky, Rvt, Ccsm Email & Phone Number

• My goal is to ensure the success and satisfaction of every hospital we serve. I am dedicated to building strong relationships with our customers, understanding their unique needs, and providing exceptional support and.
• Develop and implement a comprehensive customer success strategy that drives adoption, retention, and expansion of Inventory Ally in veterinary hospitals
• Foster and maintain strong relationships with key stakeholders, including c-suite executives, veterinarians, practice managers, and inventory managers, understanding their unique needs and challenges
• Act as the primary point of contact for escalated customer issues, ensuring timely and effective resolution while nurturing long-term partnerships
• Collaborate closely with cross-functional teams such as sales, product, and marketing, aligning customer needs with company objectives and delivering a seamless customer experience.
• Conduct regular business reviews with customers, leveraging data and insights to identify areas for improvement and provide strategic recommendations

Ontario, Canada

• Collaborating closely with startups and businesses to understand their unique challenges and provide tailored solutions for scaling Customer Success and Support operations.
• Unlocking the opportunity for growth through foundational and innovative Customer Success methodologies.
• Utilizing customer analytics to determine risk management and opportunities for upselling and cross-selling revenue.
• Leveraging cutting-edge technologies to enhance the customer journey, hear the voice of the customer, drive satisfaction, and foster long-term relationships.
• Building strong partnerships with clients, offering strategic guidance, and ensuring exceptional service delivery.
• Proven track record in delivering results: increased customer retention, improved satisfaction, and accelerated business growth.

Remote

• Managing the expansion, onboarding and retention across GoFetch operations
• Lead point of contact for clinic partners and customer experience
• Leading a customer-centric focus to deliver continuous value while leveraging customer feedback to ensure long-term relationships which drive retention and expansion of recurring revenue
• Implemented repeatable and structured onboarding processes and methodologies for agility and scale
• Increased optimization of program onboarding and deliverables (300%) by the implementation of tools, agile standard operation procedures (SOP) and CX feedback loops
• Developing a culture of excellence and white-glove service within the project management, success and support teams

Remote

• Leading a proactive approach to Corporate Account relationships within Veterinary Software & Service at IDEXX
• Trusted advisor & advocate for practices' success within VSS
• Focus on helping clients achieve first value & long term goals within their business
• Trained advocate for Change Management
• Collaboratively manage & influence project life cycles from project kickoff through go-live & expansion
• Align with internal & external teams throughout the entire customer journey

Remote

• Specializing in Corporate Enterprises
• Build successful relationships at the corporate and practice level, with a focus on ensuring that each client is gaining optimal value and success from using Smart Flow

Sudbury, Ontario

Remote

• Advocates for clients to maintain the highest level of customer satisfaction achievable
• Responsible for executing and continuously improving the process used to guide clients asthey apply desired Smart Flow components in their facilities
• Conducts follow up engagements with clients to establish credibility as support andguidance
• Provides professional interpretation and/or assistance for technical support tickets thathave been elevated from the first tier support team
• Conduct onsite implementations of software application across North America leaving clients supported & educated long-term

Mindemoya, Ontario

• Providing high-quality care and medicine for companion and livestock patients throughout Manitoulin Island and surrounding areas
• Implementing tailored anesthesia protocols during routine and emergency surgeries
• Educating clientele in preventative veterinary care, therapeutic food, medications andother medical aspects, including remote visits providing Veterinary Services to First Nation Reserves
• Performing variety of medical and laboratory procedures (I.e., collecting medical datafrom owners, collecting specimens, performing diagnostic imaging, completing dentalprophylaxes, prepping animals for surgery.
• Creating relationships with clientele and helping to improve the human-animal bond
• Mentoring staff in software use and computer programing by implementing AviMark, MyVetStore & payment plans

Guelph

• Providing emergency care as an externship student in the intensive care unit
• Assist in emergency situations, husbandry, post-operative recovery and treatment ofhospitalized patients

Sudbury, Ont

• Ability to support and assist with various trades (i.e., Iron workers, pipe fitters, and operators)
• Prepare sites to ensure maximum optimization of construction work procedures
• Organize inventory and supply workers with correct personal protective equipment
• Clean debris and hazardous materials from construction sites
• Execute proper safe work practices according to VALE standards

Sudbury, Ont

• Attend to patients on the phone and in person
• Coordinate and organize appointments, documentation, and accounting
• Facilitate the smooth running of the healthcare environment
• Support delivery of quality patient care

Niagara, Ont

• Correct and accurate implementation, communication and recording of the Traffic Control Plans and Book 7
• Work directly with hiring companies to ensure safety and compliance with the guidelines of the Traffic Management Plan
• Adapt well to changing requirements and information from hiring companies

Sudbury, Ont

Sudbury, Ont

Sudbury, Ontario

• Responsible for the overall care of the animals within the practice
• Assisted staff members and DVM
• Responsibilities varied based on current needs of the practice, DVM, RVT and other staff(i.e. general cleaning, medical care, assisting with appointments, etc.)
• Assisted in placing orders and stocking items
• Understanding of asepsis and sanitization needs within medical hospitals
• Executed proper and safe restraints of patients

Ontario College Diploma For Veterinary Technician, Veterinary/Animal Health Technology/Technician And Veterinary Assistant, Year 2

Activities and Societies: Student representative for Veterinary Technician students

High School Diploma