Sergio Zamora Email & Phone Number

San Francisco Bay Area

Created a responsive Google Sheet to document QA efforts under the Visual Formats workflow. Collaborated with supervisor weekly to update and make the QA tool easier to navigate and yield clear data.Presented findings weekly to the team and clarified grey areas in order to increase the success rate percentage. Proposed new processes and tools in order to decrease errors under specific criteria.Maintained Visual Formats Ad reviews and curation efforts for Gallery Ads workflow. Reviewed colleagues’ tasks weekly utilizing data extraction and Google Sheets in order to document and analyze the expanding team’s qualityAnalyzed the team’s performance twice a week by using pivot tables and visualizing data through logical graphsEstablished weekly appeal opportunities in order for colleagues’ to study their errors and adapt to evolving guidelines; engaging in conversations that allowed for changes in guidelines and an increase in individual’s qualityBecame POC and subject expert, coaching new hires through guidelines and ad review decisionsManaged productivity on the weekends in order to uphold a 24 hour turnaround time on ad reviews

San Francisco Bay Area

Transitioned multiple Google Ads to a new format called Gallery Ads, helping Automotive companies stream line new Ad campaign efforts. Reviewed over 3000 Ads weekly exceeding productivity expectations while maintaining qualityParticipated in kick starting two new Ad curation workflowsAssisted the team with maintaining quality by documenting grey areas and opening discussion around unclear guidelines. Drafted comprehensible guidelines by collaborating with leads, applying practical knowledge and utilizing critical thinking so that the team could feel more confident in their ad reviews

Mountain View, California

Contracted by Vaco at Google doing app content review for the Play Store. Specializing on 'designated for family' submissionsReviewed 30-50 apps daily in multiple queues within a 24/7 project in order to audit time sensitive applicationsEvaluated apps for bugs and violations under Global and Children’s Online Privacy Protection Act (COPPA) Policies Collaborated with over 200 agents from India, Philippines, and Malaysia in real-time to reduce escalation errorsRefined tools and processes around daily workflow and maintained documentation for weekly clarifications in order to keep up to date on policies and apps Provided reverse feedback on policies and apps with analyst team

Hayward, California

Scheduled logistics for multiple local and international shipments using Microsoft Task Manager by documenting key notes and tracking open bills.Calculated cost of freight and parcel shipments utilizing online websites and relations with shipping partners. Processed check and credit card transactions daily using Intuit Quickbooks, Payeezy.com and an internal invoice software called ABConnect to begin coordinating approved contracts. Collaborated with multiple Navis locations, supporting the San Jose, Menlo Park, Oakland, San Francisco and Las Vegas sites with customer relations and project procurement

Mountain View, California

Managed the transition of 28 DIA products listed internally to a company-wide catalog by proactively communicating with managers and engineers globally using Google’s infrastructure (sheets, docs and an array of directory sites) Created an annual data report that documented 400 client requests per quarter, using Google spreadsheets to help set workload commitments and expectations for the different engineering teams within the DIA group Supported 2 project managers and 2 product managers with routine email follow ups, data validation, and updating internal team sites with the most current meeting information using personal notes, meeting minutes, spreadsheets, and other internal directory websites to facilitate productivity Established and maintained communications with different DIA team members (engineers, tech writers, and project managers) by sending emails using Gmail and keeping track of due dates with google sites in order for projects to be tracked and completed more efficiently Updated the DIA Technical Program Management(TPM) team site by drafting a plan using Google Docs and then coding it using Markdown language in order for the TPM team to onboard new employees easier and help archive important documents/schedules

San Jose, California

Joining this program has turned my life around. Here I learned not only soft skills that any good professional should have but also technical skills to accompany my profession. Some of these skills include: Advanced Excel, Outlook, Microsoft Project, Business Communications, SQL Basics, and Project + course completion through Ucertify.com.

Fremont California

Retrieved, listed, and fed over 300 motherboards to server assembly lines daily with the use of a document scanning system while keeping track of work rates visually and communicating hardware defects verbally to 3 floor managersLearned to assemble servers through job training, getting familiar with basic computer components and troubleshooting procedures in order to make sure all servers contained undamaged parts and quality was upheld

Hayward California

From an array of odd jobs, this is the one I'm most proud of due to its magnitude and level of responsibility. Trained and worked as an electrician in charge of multiple households' electrical appliances and installations. Had the opportunity to increase productivity rates and succeeded in doing so for the time I was there thanks to a good sense of proactivity and curiosity.