HTC goes above and beyond to build lasting, strategic relationships with our customers. We provide innovative and practical end-to-end solutions that enable them to maximise productivity, increase revenue generation, and remain relevant through changes in market trends and demands.As the Senior Vice President of Technical Services, I am in the sphere of project management and technical support. The former calls for working and communicating proactively with the relevant technical teams to ensure success in the planning and execution of projects with adherence to standards set by the company. As for the latter, I engage with our customers and troubleshoot problems they experience with our software and services.Project Highlights:• Conducted and completed Unify database training and application system migration for JPKN KK, Sandakan, and Tawau in 3 weeks• Developed modules for City-Link application with Unify Vision in 6 months• Developed a Windows application for INTAN with Unify Vision in 6 months• Integrated the Cheque Verification System (CVS) by Interdeals for BPI demo in 3 months• Developed a mobile payment system with ASP using WAP technology in 6 months• Implemented Gitlab in office as a project repository for the development teams• Implemented Nextcloud as a file management and storage system in HTC• Implemented the Helpdesk system in HTC for problem-tracking• Successfully migrated HIS application running Unify ASQL from IBM AIX system to Linux for MMC in 2 weeks• Conducted CJD6000/8000 hardware training and setup for our African customers in Nigeria, Ivory Coast, and Congo• Successfully implemented Panton Imaging for GMC Penang