Created strategic plans and communicated deadlines to ensure projects were completed on time with the key deliverables and milestones accomplished Strategically led key projects and analysed data to identify opportunities for improvement to enhance practices and optimal productivity levels Patched software and installed new versions to eliminate security problems and protect data to ensure full functionality and operational performance Consistently monitored systems in operation and input command to troubleshoot areas with critical thinking and mental agility to think quickly on my feet with a solutions-oriented approachSuccessfully integrated Salesforce CRM and other Customer Relationship Management (CRM) software into support operations with alignment to the new best practices within the industry based on trends Demonstrated an excellent grasp of AD infrastructure, SCCM and VMware Horizon with the key ability to learn and apply new knowledge and skills rapidly Responsibly managed the VDI upgrade project and WVD migration project ensuring concept, design, scope of works, schedule, deliverables and milestones were managed appropriately and efficiently

Spearhead the effective & efficient inventory control measures to replenish & maintain IT equipment, supplies, tools & replacement parts Provide comprehensive training to internal & off-site users to optimise systems maintenance & resolve recurring issues successfully upskilling staff members’ knowledge and expertise Determine compatibility with various software by developing modification & integration programsAutomated nightly batch using Active Batch scheduler & created nightly jobs for database backups with innovation & contemporary practice alignment Strategically plan & implement complex internet & intranet applications on multiple platforms with strongly-developed technical expertise Demonstrate key leadership expertise with managing IT activities to maintain operations by maintaining laptops, tablets and PDAs for several users ensuring full functionality and optimal performance Maintain a flexible schedule & respond to after-hours & weekend emergencies readily adapting to changing work demands & priorities with adaptability & prompt resolutions to meet standardsLead server infrastructure development, quality assurance, staging & production systems & risk mitigation with effective strategies & techniquesAnalyse complex project server issues & work on large enterprise & business-critical applications gathering relevant insights for informed decision-making Make recommendations regarding information technology infrastructure overhauls actively championing change management Skilfully perform network security design & integration duties with minimal disruption to operations Implement, develop & test installation & update of file servers, print servers & application servers minimising downtime in functions and activities on a daily basis to support performance quality Resolve issues & escalate problems with knowledgeable support & quality service applying key critical & strategic thinking to determine viable solutions which meet standards & expectations