· Business to business sales of commercial janitorial and facilities services.· Provides oversight, encouragement, guidance and training to Marsden's Business Development team throughout the Western United States. Continuing to provide sales and prospecting support in Eastern Washington.· Growing revenue in West through new localized sales, while maintaining profitability goals.· Use a variety of methods to obtain leads: cold calling, outreach emails, walk-ins, professional organizations, prior relationships with customers and organizations.· Integral to all parts of the sales process, from the initial cold call and appointment to acquiring signed service agreements and overseeing the account startup. Part of our continual commitment to customer service.· Respond to prospect/customer RFP’s by using either their preferred format or by creating an entirely new proposal.

· Business to business sales of commercial janitorial and facilities services.· Sales and prospecting support in Eastern Washington.· Growing revenue in the Northwest through new localized sales, while maintaining profitability goals.· Use a variety of methods to obtain leads: cold calling, outreach emails, walk-ins, professional organizations, prior relationships with customers and organizations.· Integral to all parts of the sales process, from the initial cold call and appointment to acquiring signed service agreements and overseeing the account startup. Part of our continual commitment to customer service.· Respond to prospect/customer RFP’s by using either their preferred format or by creating an entirely new proposal.

·Information technology support role for university’s information systems department. ·Assisted faculty, staff and students with a wide variety of computer, network and technological issues by providing great customer service. Used a variety of contact methods for support and troubleshooting, including phone calls, email, remote desktop service and in-person visits to offices and classrooms. ·Charged with setup, meetings with vendors and periodic maintenance of the campus security-camera system. ·Procured computers and equipment for faculty and staff, custom-building computers when necessary. ·Continually updated and corresponded with customers via a web helpdesk troubleshooting suite. ·Prioritized helpdesk tickets and performed rigorous follow-up.

·Cellular phone sales, predominantly inside with occasional outside sales events. ·Responsible for identifying customers’ needs and finding a combination of devices and rate plans to fill those needs. Interacted with customers regularly on a post-sale basis, handling everything from complaints to bill payments. Continually provided top-tier customer service to all store visitors. ·Won back-to-back Winner’s Circle awards for exceeding quota and placing in the top 5% of sales reps companywide. ·Routinely among the top-5 sales reps in Spokane, often exceeding quota by 130-170%.