Caleb Frank Email & Phone Number

Nashville, Tn

Managed a sales support staff of four, as well as built and managed a team of five assisting in the successful renewal of Webex business on the newest annuity billing platform • Responsible for drawing feedback from the team then presenting solutions to maximize our efficiency as well as working with internal Cisco teams to improve existing processes• Regularly solving complicated, unique customer escalations and ensuring the team is equipped to solve future issues• Constructed… Show more Managed a sales support staff of four, as well as built and managed a team of five assisting in the successful renewal of Webex business on the newest annuity billing platform • Responsible for drawing feedback from the team then presenting solutions to maximize our efficiency as well as working with internal Cisco teams to improve existing processes• Regularly solving complicated, unique customer escalations and ensuring the team is equipped to solve future issues• Constructed strategy and process for new global renewal sales engagement across 3 offices (Nashville, Sofia, and Kuala Lumpur) • Built training plan for global ramp as well as implemented this plan in Nashville office and Sofia, Bulgaria office • Performed sales coaching daily to ensure productivity was attained and effective across my direct reports and two other managers• Managed relationship between two groups of stakeholders by tracking, reporting, and delivering team performance metrics• Assisted in the building new Webex instance of Salesforce Show less

Nashville, Tn

Facilitated WebEx contract changes with sales, customer success, partners, and operations. • Aided in the design of a new team consisting of 8 specialist• Trained all team members on the process and day to day of this new role• Supported my management team, joining weekly team calls with key stake holders discussing overall business strategy and challenges for the team • Trained sales, partners, and customer success teams on the order simplification process put in place by my… Show more Facilitated WebEx contract changes with sales, customer success, partners, and operations. • Aided in the design of a new team consisting of 8 specialist• Trained all team members on the process and day to day of this new role• Supported my management team, joining weekly team calls with key stake holders discussing overall business strategy and challenges for the team • Trained sales, partners, and customer success teams on the order simplification process put in place by my team to migrate SaaS business efficiently and with minimum loss in revenue. • Worked through key challenges including offer inconsistency, discounting approvals and discussions, and filling gaps of product knowledge in the field• Held meetings with sales management discussing overall migration strategies for their segments Show less

Nashville, Tn

Working with internal account teams to deliver a cutting-edge web conferencing experience. Educating customers on new products and helping them see best practices, through product demos, webinars, and more. Identifying opportunities in the marketplace and analyzing data that supports investment in cloud communication. Matching Cisco technologies and support to the needs of customers.• Qualify and manage inbound lead leads • Analyze customer base for right-sizing opportunities •… Show more Working with internal account teams to deliver a cutting-edge web conferencing experience. Educating customers on new products and helping them see best practices, through product demos, webinars, and more. Identifying opportunities in the marketplace and analyzing data that supports investment in cloud communication. Matching Cisco technologies and support to the needs of customers.• Qualify and manage inbound lead leads • Analyze customer base for right-sizing opportunities • Perform secondary qualification on leads to increase potential and determine customer ROI • Support marketing campaigns by following up with target customers to generate interest and Up-sell/Cross Sell opportunities• Perform demos for new users, account expansion pursuits, or to generate interest in product features• Create quotes for opportunities• Manage and close transactions for user increases Show less

University Of Southern Indiana

• Design and maintain the website for the Center using Umbraco, a web design software, with knowledge of HTML and CSS (http://www.usi.edu/outreach/center-for-applied-research-and-economic-development)• Tasked with designing marketing strategy targeting government sector • Lean business model canvas for strategic planning of projects• Use of MailChimp to design and implementation of newsletter sent to past customers and prospects • Data entry and use of IBM SPSS for survey… Show more • Design and maintain the website for the Center using Umbraco, a web design software, with knowledge of HTML and CSS (http://www.usi.edu/outreach/center-for-applied-research-and-economic-development)• Tasked with designing marketing strategy targeting government sector • Lean business model canvas for strategic planning of projects• Use of MailChimp to design and implementation of newsletter sent to past customers and prospects • Data entry and use of IBM SPSS for survey analysis • Use of other marketing tools including Google Analytics and TwitterAnalytics Show less

• Tasked with motivating borrowers who are delinquent to pay their bill up to date• Called multiple customers a day to follow up with them on existing promises• Communicate with customers their current status with the company to develop strategies for alternate payment plans.• Top 3 collector in group every week following orientation