Steve Canfield Email & Phone Number

Harleysville, Pa, Us

Carmel, Indiana, Us

In this volunteer role I'm working closely with both alumni and undergraduate members of Lambda Chi Alpha Fraternity to help define and implement the policies, procedures, and best practices for this new council. -----The International Zeta Advisory Council (IZAC) serves in an advisory capacity to the Lambda Chi Alpha leadership on issues related to members, chapters, and associate chapters; maintains communication between chapters and with the Office of Administration; shares best practices among the chapters; and assists in the resolution of issues between chapters.

Kutztown, Pa, Us

Kutztown, Pa, Us

Kutztown, Pa, Us

Providing guidance and oversight to the Student Services organization. ---Kutztown University Student Services, Inc. (KUSSI) is an independent non-profit affiliate of Kutztown University. KUSSI supports students by working closely with the University and the Student Government Board to manage the funding of athletics and student-run organizations. The Board also provides oversight for operation of the University bookstores and on-campus vending activities.

Austin, Tx, Us

In this senior-level role I am responsible for working with Planview's most important Professional Services customers, maintaining a high level of customer satisfaction by building long-term strategic relationships to ensure our customers realize full value and obtain better business outcomes from their investment in our SaaS and on-premise solutions. My focus is on helping every customer achieve their business objectives while maximizing the benefits they receive from our products and services.Serving as a customer advocate, as well as liaison between customers and internal Planview teams, I ensure that needs and/or requirements considered critical to the success of our customers are communicated and managed throughout the Planview organization.---Planview is a leading provider of professional services automation (PSA), project & portfolio management (PPM), and project collaboration software solutions.

Austin, Tx, Us

Changepoint was acquired by Planview in January, 2021

Kutztown, Pennsylvania, Us

I provided oversight for the Foundation’s $55 million in assets. The Foundation encompassed both the Kutztown University Foundation Board of Directors and the Kutztown University Alumni Association Board of Directors, and I was a member of both Boards. I participated in enhancing and refining the Foundation’s vision, goals, and policies; planned and executed alumni engagement programs; and served as ambassador for the Foundation at alumni events.---The Kutztown University Foundation is a 501 (c)(3) non-profit organization supporting Kutztown University through fundraising and careful stewardship of Foundation assets, including the University endowment, as well as fostering opportunities for alumni engagement.

Quakertown, Pa, Us

I managed people, processes, and the professional services organization, as well as led engineering document management (EDM) software implementation projects. My role centered on leading the professional services organization, defining processes governing project delivery, and overseeing a cross-functional team of on-site and remote staff: pre-sales architects, project managers, consultants, and help desk technicians. ► Stewarded transformation of entire project management and delivery cycle, from sale through project close, significantly increasing customer satisfaction. ► Slashed quote development cycle 85%, largely by recalibrating pre-sales methodology, project scoping and estimating, proposal writing, and SOW preparation.► Partnered with sales and finance to enhance project reporting and communication, which proved instrumental to delivering more accurate quotes and driving higher project success rates.► Enhanced support organization’s customer focus, positioning help desk team to consistently rank in Top 10 of Helpdesk International’s Global CSAT Elite 50.---Synergis is a software and services company that provides engineering document management (EDM) and workflow software solutions to its customers.

Hoofddorp, Nl

As leader of the North American professional services and technical support organization my role centered on solution delivery and customer satisfaction. My role also focused on global project management and governance. I partnered directly with the CEO and global executive team on defining strategic vision for the company and core products. I also oversaw all project managers globally, and directed a team of 15 project managers, solutions architects, software engineers, QA specialists, and technical support engineers, both on-site and remote. I also served as project manager on the company's largest software implementation projects.► Architected corporate Project Management Office (PMO), defined project management and delivery methodology, and deployed methodology across North America, Europe, and South America.► Led the delivery of both domestic and international engineering data and document management software implementation projects, and leveraged expertise in computer systems validation (CSV) and 21 CFR Part 11 deployments for pharmaceutical industry clients. ► Steered company's largest software implementation project, worth over $2.25 million, delivering solution on-time, 25% under budget, and with a high degree of customer satisfaction.► Guided North American Professional Services organization to consistently capture #1 ranking in BlueCielo’s annual Global Customer Satisfaction surveys.► Ranked among Top 3 best managers in the company, based on the annual Global Employee Satisfaction survey.---BlueCielo (now part of Accruent) is a provider of enterprise document management software solutions for engineering asset information management.

I expanded the product portfolio for this financial services solution provider, largely by identifying, integrating, and managing strategic corporate alliances with 3rd-party vendors offering leading-edge Internet banking solutions for top-tier financial institutions. I managed vendor partners, and liaised between customers, partners, and internal personnel on customer implementation projects.---Sanchez e-PROFILE, Inc. (now part of FIS) was an application service provider (ASP/SaaS) that furnished integrated operations and technology solutions to enable financial services companies to offer Internet-based banking services to their customers.

Us

This role centered on providing technical, project, and program management on IT software projects for international banking and financial services customers around the globe. I also directed a team of software developers. Additionally, I chaired the Software Development Life Cycle Committee, which enhanced software development and project delivery enterprise-wide by driving process improvements and implementing new procedures to ensure consistent performance and high quality on all corporate projects.---Sanchez Computer Associates (now part of FIS) provided integrated banking software products and services for financial institutions around the globe.

Cincinnati, Oh, Us

Managed the design, development, implementation, and support of in-house configuration and document management systems to support engineering change control activities.Supervised the application development and support staff.Led process improvement efforts by implementing a new software development life cycle methodology to increase software quality and ensure the product met user expectations.---GE Aerospace (now part of Lockheed Martin) provided solutions for the defense and aerospace industry.

Blue Bell, Pennsylvania, Us

Designed, programmed, and tested business software applications (accounts payable, order entry, inventory control, etc.) Provided detailed performance measurement, analysis, and recommendations for improvement of Unisys customers' software environments.---Unisys is a global information technology company that provides a portfolio of IT services, software, and technology.

Bachelor Of Science - Bs, Management

Master Of Business Administration - Mba, Business Administration And Management, General

Project Management Certification