Santiago Cardona Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

I managed the technology infrastructure and led residential and commercial projects. Responsibilities included:• Oversaw setting project requirements, including building scope, risk analyses, timelines and updating project status on behalf of customers and stakeholders.• Supervise service and product providers to ensure we received all necessary materials to successfully complete each project.• Provided technical support assisting colleagues with troubleshooting and resolution of networks and web services.

Medellín, Antioquia, Colombia

Managed a geographically dispersed IT infrastructure supporting 480 users across 32 offices nationwide. This infrastructure included over 560 devices encompassing servers, desktops, printers, and mobile devices. Responsibilities included: • Hardware and Software management: administered Onsite and Virtual Servers (Hyper-V, VMware, Azure) environments with Microsoft Windows, Linux and CentOS distributions and Wind Server roles such as: Active Directory, DNS, DHCP, GPO, IIS, WSUS.• Network Management and Security: Designed, implemented, and supported secure network solutions, including VoIP (Asterisk), VPNs (C2S & S2S), SD-WAN, MPLS, and Enterprise Wi-Fi (Cisco Meraki, Ruckus, Ubiquiti). Additionally, configured FortiGate firewalls, established internet traffic security rules, and manage Office 365 tenant security settings (including black/white lists and security policies for Teams, OneDrive, and SharePoint). Ensured system security through consistent software updates and patching.• System Backups and Disaster Recovery: Managed risk mitigation strategies, including maintaining a comprehensive risk matrix while managing disaster recovery/backup solutions (Veeam, Acronis).• Project Management and Budget Administration: developed the annual IT strategy plan, including projects to upgrade or make changes to system or hardware for company’s departments. Developed and managed the annual IT budget, forecasting resource needs and ensuring efficient allocation of funds. Supervised IT vendors and inventory, procuring necessary hardware and software to meet business requirements. I actively participated in crucial projects such as: migration of on-premises servers to Azure, technological renovation of the machines for end users.• Leading and mentoring: ensuring efficient workflow and providing comprehensive training on newly implemented technologies to the help desk team, end users and new employees.

Medellín, Antioquia, Colombia

I supervised the infrastructure of many different large companies as an outsourcing agent, assisting them with:• I installed and oversaw different types of cabling installations, including fiber optical, Ethernet Cat6, coaxial.• Network device configurations: routers, switches, and Air Max antennas.• I Installed, configured, and supported systems such as: IP CCTV, DVR’s fire and security alarms.

Master Of Science In Cybersecurity, Computer Science

Postgraduate Degree, Project Management, Project Management Specialist

Informatic Systems Administration, Information Technology, Informatic Systems Administrator