Samuel Cariri Email & Phone Number

Chertsey, England, United Kingdom

• Lead the installation and implementation of F5's product solutions for EMEA-based clientele, proactively anticipating and fulfilling customer requirements to ensure project success.
• Serve as the primary liaison between clients and F5, ensuring seamless communication and fostering strong customer relationships.
• Collaborate effectively with cross-functional teams, including peers, managers, and colleagues, to troubleshoot complex issues, innovate new processes, and optimize system efficiencies.
• Lead project scoping activities, conducting consultations with clients and partners to gather project prerequisites and create comprehensive scope of work documents for each new project.

Chertsey, England, United Kingdom

Reino Unido

Chertsey

• Provided customer-facing troubleshooting for BIG-IP LTM, DNS, APM, ASM, and other modules.
• Successfully resolved 1600+ tickets related to BIG-IP modules, SSL/TLS, Routing Protocols, and L1-L7 applications, maintaining a personal Customer Satisfaction Score of 9.4 out of 10 (based on over 160 returned surveys).
• Played a pivotal role in mentoring and training new Network Support Engineers (NSEs), eventually becoming one of the first NSE coaches in the EMEA theater.
• Authored and shared internal knowledge resources, many of which became publicly available as part of F5's adoption of the KCS methodology.

Chertsey, United Kingdom

Hortolândia

• Managed Configuration Management tasks, including processing new orders, reviewing scoping documents, and aligning with account managers.
• Led the creation of PE and CE configuration scripts, encompassing BGP and other routing protocols, route-maps, ACLs, QoS settings, and more. Ensured equipment pre-configuration prior to the service activation window.
• Oversaw Change Management tasks, reviewing and implementing configuration scripts provided by BT Technical Design Architects to maintain the proper operation of customer environments post-implementation.
• Provided 3rd level support to BT customers, following a "follow the sun" structure, and collaborated with respective support centers for efficient Incident Management.

Campinas E Região, Brasil

• Managed and monitored large, complex Enterprise networks for multinational companies such as Dow Chemical and General Motors, overseeing 15,000+ network assets, including routers, switches, load balancers, and.
• Served as an Incident Manager, acting as the central point of escalation between multiple teams, including AT&T, End Customer teams, and Network Vendors. Provided timely updates, resulting in improved mean time to.
• Assumed the role of Queue Manager, optimizing workload distribution and aligning processes with queue leads from other shifts. Reduced case handling deviations and significantly improved mean time to resolution by over.

Campinas E Região, Brasil

• Provided 1st level support for international customers on vast global networks, specializing in troubleshooting, analyzing, and configuring LAN and WAN equipment using various Cisco Systems technologies with a focus on.

João Pessoa E Região, Brasil

Working in various companies in my home town and nearby areas. Some of the work were:- Consultancy for ERPs implementation (mapping and parameterization).- Restructuring logical and physical networks according to standards like EATIA 568A/B.- Implementation of efficient WiFi networks, from the design to the configuration of routers and workstations..

João Pessoa E Região, Brasil

- Responsible for the maintenance of customers notebooks and desktops.- Creating and restoring backups.- Maintenance / Installation of operating systems (Windows XP, Vista, 7 / Linux / Mac OSX)- Installation and maintenance of WiFi networks.

Postgraduate, Project Management

Official PMP course.

Network Specialist, Ccna Exploration 4.0

Official CCNA course.

Technologist, Network And System Administration/Administrator

High School/Secondary Diplomas And Certificates