Scarlet Dorathy Email & Phone Number

Chennai, Tamil Nadu, India

India

Hyderabad Area, India

Hyderabad Area, India

• Project Name: Google My BusinessPeriod: Feb 2018 – May 2018Client: GoogleProject Description: Google My Business is an online platform which will give correct and complete information to the customers and helps the.
• Calling the customers to provide the ownership of their own business page.
• Worked for international market(SA and UK regions)
• Maintaining the quality of the call by providing all the important features of the product and parameters in each call.
• Handling all customer queries effectively.
• Achieving target on daily/monthly basis.

Coimbatore Area, India

• Project Name: Continuous Improvements (CI)Period: June, 2013 – Sept 2016Domain: InsuranceProject Description: This project mainly focuses on improving the performance of all MetLife applications so as to minimize the.
• Manual Task Automation aims to reduce the manual effort of analyzing and resolving the tickets. This automation framework integrates incidents with its corresponding application helping in resolving the issues.
• Predominantly worked on analyzing the application, the feasibility of automating it, followed by the SDLC methods
• Shell scripting automation has been to one of the applications. That reduced the incidents by 365 per year.Batch Optimization:
• Batch Optimization aim is to tune the long running jobs and improve the SLA of all critical trials in the Insurance applications
• Analyzing the job flow and prioritizing the critical jobs in an application which in turns improves the SLAProject Name: LFSPeriod: Sept 2016 – Mar 2017Domain: InformationProject Description: Local Fulfillment.