Scarleth Gutierrez Email & Phone Number

Managua, Mn, Ni

Dallas

Pre-Litigation Insurance Specialist.

Managua, Nicaragua

• Managed a team of 15-24 associates, overseeing their training and adherence to campaign policies, product guidelines, and procedural standards.• Maintained accurate and up-to-date records for direct reports, ensuring consistent documentation and follow-up.• Conducted regular team meetings to review performance, provide updates, and address any issues, increasing 10% program performance.• Guard Service Level Attainment for client satisfaction.

Managua, Managua, Nicaragua

• Handled inbound and outbound calls, maintaining strong relationships with customers by addressing inquiries and resolving concerns with professionalism and efficiency.• Utilized active listening skills to identify and implement effective solutions to customer issues.• Managed complaint resolution, converting negative experiences into positive outcomes for the company.• Trained new associates by performing side by side, shadowing and feedback sessions. • Acted as an advocate for private brands, addressing safety and quality escalations.

Posgrado, Finance, General

Activities and Societies: Defensa y especializacion en finanzas

Grado, Marketing