Scarlett Utsick Email & Phone Number

Washington, Dc, Us

Miami, Florida, United States

Since its founding, Full Force Elite Consulting Group has earned a reputation as a premier woman-owned consultancy that specializes in identifying and securing exceptional talent for luxury brands across multiple industries. From retail, beauty, hospitality, and private air to luxury cruise lines, commercial real estate, and beyond, we empower businesses worldwide to find the ideal talent that can transform their operations or business affairs.At Full Force, we combine a deep understanding of client needs with extensive data insights to drive precision in every staffing solution. Our dedicated team brings a passion for excellence, with an unwavering commitment to identifying and placing the right individuals who align with your brand’s vision and culture. We work closely with our clients to ensure that every hire is a strategic, long-term investment in their success.What sets us apart is our consultative, relationship-driven approach. We understand the level of detail and care that goes into every hiring decision because we’ve been in your shoes. Our leadership and recruiting teams are experts in their fields, with years of hands-on experience in both the luxury and commercial sectors. This unique perspective allows us to approach every search with the same level of diligence, scrutiny, and passion as if we were hiring for our own team.We pride ourselves on our ability to deliver tailored solutions for businesses of all sizes, offering customized services that range from executive search and permanent placements staffing and specialized consulting. Whether you’re looking for top-tier leadership, operational experts, or skilled professionals for critical roles, we provide the expertise and resources to help you succeed.With a client-centric approach and a track record of repeat business, Full Force Elite Consulting Group continues to build strong, lasting relationships with industry leaders.

Washington, District Of Columbia, United States

Implement robust workforce planning strategies to detect employment trends and source and retain talent, monitor recruitment metrics, and develop talent pipelines for critical positions to ensure talent acquisition success, reduce time-to-fill, and improve hire quality. Enhanced organizational excellence by devising innovative recruiting and onboarding tactics and sourcing top- tier talent both internal and external pools. Built diverse and inclusive workforce and maximized overall productivity by orchestrating OFCCP-compliant training on recruiting procedures under set guidelines. Primary point of contact to all PM’s and develop new modified procedures to improve effective communications.

Venice Beach, California

Utilized effective sourcing strategies and candidate screening to quickly identify and present qualified individuals, ensuring timely staffing fulfillment, and facilitated regular strategy sessions with Field Management for precise recruiting needs. Acquired successful hires by managing start-to-end recruitment processes, including sourcing, screening, interviewing, and candidate assessment across different time zones. Ensured regulatory and legal compliance by maintaining integrity and consistency across Someday Health systems, processes and policies. Took ownership, modernized solutions, and managed conflicting priorities with minimal guidance.

Owings Mills, Maryland, United States

Analyzed competitive intelligence data and market trends in North America, aided strategic decision-making, and used Key Performance Indicators (KPI’s) like Net Promoter Score (NPS) to assess customer satisfaction and retention rates, while also enhancing stakeholder relationships and recruiting strategies. Boosted revenue growth by up to 44% by assessing emerging global business prospects and implementing innovative strategies in line with corporate objectives.Achieved record time-to-fill along with exceptional 1% turnover rate while recruiting/sourcing C-suite executives. Represent company and served as brand ambassador by attending industry association events and conferences.

As a Store Manager for Bally of Switzerland, I was responsible for overseeing all aspects of the store's operations. This included managing staff, ensuring excellent customer service, maintaining high visual merchandising standards, and driving sales performance. I played a key role in inventory management, training and developing your team, and implementing marketing strategies to promote the brand’s luxury products. Additionally, I was accountable for achieving sales targets, managing budgets, and maintaining the store’s overall profitability. My leadership contributed to creating a high-end shopping experience while fostering a positive and efficient work environment.

In my experience managing the Wolford America store, I played a key role in driving a remarkable 250% increase in sales. This success was fueled by several strategic initiatives:Enhancing the Customer Experience: I prioritized personalized service, ensuring each customer received tailored advice and expert styling recommendations. Creating an inviting, luxury-focused atmosphere helped foster strong customer loyalty and repeat business.Strategic Marketing & Promotions: I spearheaded targeted marketing campaigns through digital channels (social media, email newsletters) and local events. By collaborating with influencers and running exclusive promotions, we successfully boosted brand visibility and attracted a broader customer base.Efficient Inventory Management: I closely monitored sales trends to optimize stock levels, ensuring popular items were always available while minimizing excess inventory. Introducing limited-edition and seasonal collections also helped drive excitement and demand.Team Development & Leadership: I provided ongoing training to the sales team, equipping them with deep product knowledge, sales techniques, and strong customer engagement skills. This contributed to higher conversion rates and a more motivated, effective team.Collaborations and Exclusive Events: I organized in-store events and collaborated with luxury brands to create unique customer experiences. These initiatives helped drive foot traffic, elevate the brand's presence, and foster stronger connections with our clientele.By combining a customer-centric approach, targeted marketing, operational efficiency, and team empowerment, I was able to successfully grow sales and establish the store as a leading destination for luxury hosiery and lingerie in the region.

Washington, District Of Columbia, United States

As the Director of Business Development for Polihood.com, I was involved in a variety of strategic efforts to grow the platform, expand its outreach, and foster partnerships. Polihood.com was innovative in the social media space—focusing on political engagement.

s the Creative Director for Home Depot and Expo Design Centers, I led the development and execution of visual and brand strategies. I was involved with overseeing the design and creative direction for marketing materials, advertising campaigns, and in-store experiences. Worked on enhancing the overall customer experience through thoughtful design and innovation, collaborating with cross-functional teams to ensure the brand’s vision was effectively communicated. You also played a key role in shaping the aesthetic and identity of Expo Design Centers, ensuring that the design elements aligned with the company’s upscale, home-improvement-focused branding.

As the Women’s Store Manager, I led a high-performing team to consistently achieve monthly, quarterly, and annual sales targets. In my role, I was responsible for overseeing daily operations, ensuring exceptional customer service, and driving store performance. I served as the key point of contact during the Store Manager's absence, ensuring smooth operations and continued excellence in both service and sales.Additionally, I acted as the primary liaison for celebrity and high-profile clients, managing exclusive wardrobing requests and providing personalized styling experiences. My leadership helped foster a collaborative team environment, emphasizing continuous development and success across all aspects of store management.

As Women’s Store Manager at Ralph Lauren, I led a dynamic team in achieving and surpassing sales targets on a monthly, quarterly, and annual basis. I was responsible for overseeing all aspects of store operations, from inventory management to customer experience, ensuring that every detail reflected the brand’s commitment to luxury and quality. In the absence of the Store Manager, I stepped into the leadership role, ensuring seamless day-to-day operations and maintaining a high standard of service.A key part of my role involved managing relationships with high-profile and celebrity clients, offering tailored wardrobing services that upheld the prestige of the Ralph Lauren brand. I cultivated an atmosphere of teamwork and excellence, focusing on training and motivating staff to deliver exceptional service and exceed expectations.

As the Women's Department Manager for GUCCI, I spearheaded the introduction of a consignment program, resulting in a 75% increase in sales for the Women's Department.Developed and maintained relationships with key stakeholders, including luxury retailers and high-net-worth clients, to ensure successful program implementation and growth.Enhanced product visibility and turnover by incorporating a more flexible inventory strategy, leading to an increase in customer satisfaction and repeat business.Utilized data analysis to refine product offerings and maximize sales potential through consignment, ensuring a higher margin on select high-demand items.Worked closely with marketing and merchandising teams to align the consignment offerings with seasonal trends and demand forecasts, optimizing product mix and sales performance.