CalQRisk is the complete Governance, Risk & Compliance software, whether you’re a Small Medium Enterprise or a Multi-National Corporation.Our solutions have gained international recognition in the Global Risk Awards as well as being shortlisted for an array of awards in the GRC sector.CalQRisk is led by a team of experienced professionals with over 100 years’ experience at C-Suite level. The Senior Leadership Team is backed up by a team with a wide range of skills including risk management, compliance, software implementation, and software development.

Promoting food and drink products in shops and garden centres. Driving sales by encouraging the general public to sample and purchase products. Much of my work is in John Lewis. This has been on hold since March 2020 due to the pandemic.

Account managementNew installations & customer trainingAnswering sales enquiries Cold callingAttending customer meetingsSoftware demonstration, on-line or face to faceReviewing current software in development for enhancement, strategy planningGathering specification for software modifications, processing these modsCloud promotion and implementationProject scopingTraining new staff internallyBack-up on support line.Assisting senior consultantsAttending marketing eventsImplementing the marketing plan

ERP Software working in harmony with your business. Main Responsibilities:Account managementAnswering sales enquiries Cold callingAttending customer meetingsSoftware demonstration, on-line or face to faceReviewing current software in development for enhancement, strategy planningGathering specification for software modifications, processing these modsCloud promotion and implementationProject scopingTraining new staff internallyBack-up on support line.Assisting senior consultantsAttending marketing eventsImplementing the marketing plan

Landmark develops Accounts and Property Management Software which evolves on an SQL platform, in a Windows environment. Senior Team member, Level II Telephone Support. My role incorporates progressing customer problems to a solution, conducting training where appropriate. I have been commended for my work organising migrations. Engaging with a diverse mix of customers requires the conversation to be conducted on the appropriate level. Training for Support was three months software practice, then supervised calls, fully conversant after 18 months.Main Responsibilities:Solving customer problems over the telephone to give an immediate resolution where possible. More complex issues may require training, data-fix, database investigation or to be escalated to the Development team. Analysing the root cause in order further enhance our software.Resolving over the phone, by email, remote access or investigating data on behalf of the customer at our office.Applying patches to de-bug, following up more serious issues, to ensure the customer is happy.Detailed recording of calls, progressing immediately on a Support Desk Program 'House on the Hill' Share Point is used for logging all development work.Testing system functionality of new release software in order to escalate fallout, bugs and discrepancies to the next level for resolution.Implemented an Administration system to smoothly migrate Customer data. Co-ordinating Customer/Developer/Trainer/Administration in order to work to a schedule. Simplifying a complex procedure.Subsequently trained another member of staff to undertake the role and then managing..Regular Customer satisfaction follow ups, to prevent potential problems, deliver further training and to promote great customer service.Selling on-site training, group courses and promotions by contacting existing customers to increase revenue.Support colleagues delivering training courses, Sales presentations and events.

Implementing and auditing the aviation processes regarding Quality Control. Administration including Sales and Accounts. Health & Safety Officer, Fire Officer.Reporting and being inspected in line with ISO 9001