Worked to support Bell Canada corporate initiatives of building world-class networks, developing innovative services, creating original multi-platform media content – with the goal to advance how Canadians connect with each other and the world. Experienced progressive career growth through my 20-year tenure by consistently pushing and exposing myself to multi departments and being appointed new roles with advanced responsibilities and expectations. Working within call-center roles, I supported customers on the front lines and assisted them directly by resolving issues, offering technical support, issuing new activations and acting as a subject matter expert. My dedication to clients, patience and strong talent for negotiating and customer de-escalation couple with my high attention to detail, experience with data entry, strong verbal and written communication and a strong commitment to client experience made me a strong performer.