Stephen Ashby Email & Phone Number

Yarmouth, Ma, Us

Dennis, Massachusetts, United States

Norwell, Massachusetts, United States

-Provides technical support to users by researching and answering questions, troubleshooting problems, maintaining workstation and LAN performance.-Provides answers to users by identifying problems, researching solutions, and guiding users through corrective steps.-Install and maintains software both locally and remotely.-Writes and revises technical documentation.Tracks compliance with service agreements and contract renewals.-Improves system performance by identifying problems; recommending changes.-Monitors inventory levels; replenish supplies.-Conducts inventory tracking of hardware and software assets.-Researches new technologies to benefit end users and company as a whole.

Salisbury, Md

Provide first line helpdesk support to faculty, staff, and students. Responsible for password changes, emergency support and preventative advice. Provide counseling and suggestions for users in a variety of hardware and software situations. Responsible for the tasking of problems that cannot be solved through phone or email support. Additional duties include testing software, supplemental onsite support, software installation and removal, providing backup support for the student run helpdesk, providing backup and evening support for the Academic Lab Manager in supervising and hiring a student staff of up to 16 student consultants, providing training and troubleshooting materials (both printed and on the web), implementing and administrating our web-based ticketing system (iSupport), lab scheduling for both internal and external customers, temporary account creation for internal and external customers, website support and creation. Setup and provided on-call support for the 1999 NCATE conference. Created websites for online support during our conversion from WordPerfect Suite to Microsoft Office; similarly created online support sites and served as the Help Desk lead on the committee for converting students from GroupWise to live@edu and faculty/staff to Microsoft Exchange. Initialized the update, redesign and maintenance of the Information Technology web presence. Support specialized devices such as Blackberry and iPhones/iPads. Advised on the layout and setup of new Help Desk area during construction of new building. Responsible for IT communications through email and web, including creating training materials and documentation. 2012 made lead iDevice support contact, serving as initial point of contact for Mobile Device support, as well as developing webpages and handouts to distribute knowledge for Mobile Devices, and educating users on Mobile Device uses and limitations.2013 promoted to IT Support Associate, gaining scheduling and training responsibilities.

Salisbury, Md

Manage all operations of full and self serve Computer Services Department, including scheduling, software and hardware updates, proactive and preventative maintenance, purchasing decisions, installing and maintaining local area network (ISDN & cat. 5 wiring for Ethernet/MacLAN, document creation, local pricing and creation of internal advertising, and generating EOM profit and loss statements. Additional duties include knowledge of color and black and white copiers, fax machines, cashier duties, POS updates, videoconferencing, auxiliary services and some pre-press work.

Ocean City, Md

Managed a small team of desktop publishing professionals creating flyers and fax broadcasting advertisements for a fax broadcasting/copy center.

Salisbury, Md

Responsible for opening and closing the store and acting manager when the Manager was not present.

Responsible for opening and closing the store in the absence of the store manager.

North East, Maryland, United States

Bachelor Of Arts, English: Creative Writing

Activities and Societies: Writer and Editor, Scarab student literary publication DJ WSUR Student Radio 1989-90 Non-traditional student.

Education record