Sergio Castillo Email & Phone Number

Pittsburgh, Pennsylvania, Us

• Lead integration and deployment efforts of commercially available fulfillment systems (ASRS) designed to interact with automation to enhance material movement and handling within global Operations. • Developed physical and digital architecture of automation systems in Wesco’s network to drive continuous improvement.• Collaborated with IT and Operations to define, implement, and create guidelines for warehouse automation enhancements.• Reviewed quotes and interpreted project specifications including the management of budgets, schedules, and scope of design.• Worked with Finance to evaluate automation systems through cost analysis and capital expenditure requests to justify automation projects.• Educated and trained members of technology deployment and warehouse operations on automation system architecture, usability, and functionality.• Implemented automation projects starting with design, through production, on time, and within budget.• Implemented new technologies to optimize warehouse assets, costs, and space across Strategic Business Units.• Developed PowerBI Dashboards for data reporting of Wesco’s automation systems.

Santa Clara, California, Us

• Developed and maintained state-of-the-art systems which control factory equipment, track product as it moves through the factory, measures their features, detects defects, handles materials, and collects data which is analyzed to optimize factory scheduling and enable efficient factory operations.• Partnered with manufacturing engineers and automated process technology to create integrated software scripts that improve manufacturing output and productivity for all of Intel’s world-wide manufacturing plants• Coordinated factory requirements, mapped them to automation system capabilities, and recommended technical solutions• Integrated, tested, installed, configured, and supported factory automation software systems • Served as global on-call crisis support to troubleshoot a¬¬utomation system issues

Cupertino, California, Us

Cupertino, California, Us

Genius Bar Technician - Apple Care iOS Technician (ACiT) Certified• Performed hardware repairs on iOS devices and improved the efficiency of the team by applying Six Sigma methodologies• Applied problem-solving skills to troubleshoot computers and phones by breaking down complex problems for customers while maintaining customer focus in order to connect, curate, and recommend solutions• Practiced daily, the ability to adhere to a schedule of customer appointments and repairs in an orderly and timely manner, while creating reports of each customer interaction• Communicated goals within a team of about 65 people in order to apply teamwork and innovation to drive results and took on a role providing technical support remotely to English and Spanish speaking clients during a pandemic

Cupertino, California, Us

The IS&T Retail Ops Software Development (CE) is a career experience which provides a launching pad to enhance software development skills both personally and within a team. This role helps with providing and creating tools and automation for support of Apple Retail through software development. During this experience, the following was accomplished:• Developed a native MacOS application with Safari extensions. The purpose of this application was to serve as a user interface to process the support team’s hardware request tickets instead of the Command Line Interface within terminal. • Learned the Go programming language to support the software development of the team’s backend code. Used collaborative source code management (git) to solve several bugs and implement features on a few agile software development projects. • Completed an automation project which iterated through hundreds of hardware requests, checked the state of their tickets, updated a SQL database, and made an API call to check on the tracking numbers of their hardware orders. This information was used to move tickets further down the pipeline automatically.

Cupertino, California, Us

Cupertino, California, Us

Cupertino, California, Us

Phoenix, Az, Us

Acted as the Project Manager for a year-long project with Telgian Fire Safety, in which a customer complexity model was developed based on customer attributes and historical data. Responsibilities included: Managing the project, priorities, and its deliverables, Creation of WBS, WBS Dictionary, Gantt Charts, Decision Matrix, Surveys, FMEA, Regression Analysis, DMAIC, and many other project management tools

Austin, Texas, Us

• Executed customer documents on delivery day and provided a smooth vehicle orientation in order to ensure satisfaction and great customer experience to current and future Tesla owners• Conducted direct deliveries from the Delivery Center to customer homes and worked closely with other employees to administrate the movement of the stock to-and-from delivery center

Phoenix, Arizona, Us

Atlanta, Georgia, Us

• Reviewed competitor’s prices to advertise and sell merchandise in order to tend company’s cliental to affectively up-sale and offer appropriate solutions and accomplish monthly goals

Bachelor Of Science In Engineering - Bse, Engineering Management

Associate Of Science - As, Associate Of Arts - Aa, Associate Of Arts In General Studies -Aags

High School Diploma