• Configure and fix computers for new or existing employees • Maintain Active Directory for users and machines within the domain• Work with Fortinet GUI and physical switches • Order needed equipment and maintaining assets within department budget• Convert and manage all conference rooms to Zoom audio/video rooms• Work with Network Security Administrator to review and address Rapid 7 alerts • Maintain and configure Digium equipment

Primary Responsibility (Client Implementation & Support Lead)• Designing, building and implementing custom logic based forms and corresponding output within Loss Control 360, Utilant's proprietary software• Working directly with third-party clients and project managers to ensure all forms, outputs and functionalities meet the desire specifications• Responsible for the quality assurance of all custom outputs before and after code release changes have be made and pushed to production• Managing personal task tracker to ensure scheduled product creations and changes meet desired deadlines• Assist clients with the installation and management of Utilant's proprietary software (RapidSketch & Loss Control 360)• Assist in the development of department-wide standards and practices to ensure consistent work from team members• Serve as Escalation Point for team members• Assist with ticket estimation, scheduling and sprint management• Proactively identify process improvements and solutions• Working with clients and other departments to recommend best practices• Working with internal departments to translate spec and create appropriate solutions for clients• Motivate/ Mentor /Coach team members• Assume Support manager role during PTO

• Designing, building and implementing custom logic based forms and corresponding output within Loss Control 360, Utilant's proprietary software• Working directly with third-party clients and project managers to ensure all forms, outputs and functionalities meet the desire specifications• Responsible for the quality assurance of all custom outputs before and after code release changes have be made and pushed to production• Managing personal task tracker to ensure scheduled product creations and changes meet desired deadlines• Assist clients with the installation and management of Utilant's proprietary software (RapidSketch & Loss Control 360)

• Responsible for resolving 97% of all written and verbal support requests • Maintained abuse policies by Monitoring mail queues on five separate clusters• Terminated spamming/falsely created accounts while adding/removing IP address to internal firewall • Delisting of company’s several outgoing mail IP addresses on external blacklists• Acted as Level 1, Level 2 and Level 3 support for customer/client inquiries

Worked with a team of representatives to provide over the phone technical support for Time Warner Cable Business Customers Used standard troubleshooting procedures to identify reasons and possible solutions for IT related Issues