Sebastian Cervantes Gutierrez Email & Phone Number

Chile

Santiago De Chile, Chile

As a Solution Architect at VTEX, I design and optimize tailored solution architectures for clients, integrating external systems (ERP, CRM, payment gateways) through REST APIs and development best practices. I collaborate with cross-functional teams to implement key features such as catalog, logistics, and promotions, ensuring scalable solutions aligned with client objectives. I provide technical consultancy, training, and documentation to accelerate processes and mitigate risks, delivering projects with high-quality standards.

Santiago De Chile, Chile

As a Customer Excellence Analyst at VTEX, I provided technical and strategic support to clients in Chile, ensuring their operational needs were met in key modules such as catalog, logistics, pricing, and payments. I resolved technical issues using platform APIs and integrations, trained clients on the functionalities of their ecommerce stores, and recommended industry best practices. I collaborated with development and product teams to document and manage errors, as well as propose solutions to optimize customer experience and operational efficiency.

Lima, Peru

Deployment of the Data Governance Model in one of the leading insurance companies by gathering functional and technical information on the variables associated with the data models of the company’s various systems.

Lima, Peru

Responsible for User Acceptance Testing, Quality Assurance, Bug Reporting, and business user training in the project for migrating Tottus’ ecommerce web platform to Commerce Tools on Google Cloud Platform.

Responsible for calculating and analyzing key profitability indicators, on-time performance, and net promoter score. Additionally, I tracked investment projects and automated control and management reports.

Lima, Peru

Responsible for structuring and developing the Know-How of the OSSO Franchise, detailing the company’s history and its operational reach, covering all the areas it encompasses.