SCC Services Group based in Orlando, Florida has extensive experience in the contact center, sales, marketing and customer service arena serving industries that include travel, banking, credit card services, insurance, telecommunications and technology. Our consulting practice puts emphasis on contact center operational assessments, human capital management, organizational structure, brand marketing, strategic planning, sales and customer care training, technology selection and deployment of technology in customer contact centers. Our client engagements are directed at identifying projects that will have the highest return in terms of profit, productivity, customer and employee satisfaction. SCC Services Group executive consultants and staff have built careers based on real experience by working day-to-day in the trenches of corporate America. For additional information visit www.sccservicesgroup.comSpecialties: Contact Center Performance Evaluations, Performance Management, Start up Operations, Contact Center Technology Assessments, Sales and Customer Service Training, Staff Augmentation, Personnel Assessment and DevelopmentSCC Services Group has made a corporate commitment to train and identify work opportunities for Visually Impaired and Blind (VIB) individuals and work with non-profit organizations and their clients to reduce the national unemployment rate (currently at 70%) for this group of people one position at a time.