Sergio Cedillo Email & Phone Number

San Diego, California, US

San Diego, California, US

Analyzed Automated Call System Data to measure effectiveness while also identify trends and opportunities for improvementCreated multiple dashboards via Tableau to highlight Key KPIs and track performance of A/B tests and other unique developments Preformed Ad Hoc Analysis on Call Center Data to provide insights on call campaign effectiveness and.

San Diego, CA, US

• Built and executed quarterly and annual strategic business and revenue plans. Weekly market pricing and performance reviews with analysis of historical and YTD data. Ended 2019 having completed our net 6% profit.
• Project Manager for rolling out new Reservation software at 12 locations. Selected and established the new system at all properties with 3-day installations routine during a 5-month period. Executed 2 week training.
• Performed Ordering and Inventory analysis and bi-yearly product reviews. Ensured product usage was optimized via pull methodology and minimized stock shortages/excess waste
• Managed and audited vendors and other valuable partners to maintain good relationships with key personnel
• Created and managed marketing opportunities through strategic partnerships (Online Travel Agents)

San Diego, CA, US

• Key part of team that obtained a 98.7% customer retention rate for 2016 and 100% for Q4 2016
• Managed hundreds of customer accounts and their fuel payment systems
• Tracked KPIs of leading accounts with weekly recaps on key trends for main accounts
• Facilitated the financial analysis of the fuel payment solutions through comprehensive fuel reports
• Assisted with real-time solutions for issues with payment processing through troubleshooting
• Experienced with operating CRM software (Hubspot)

San Diego, CA, US

- Officiated Soccer and Football games with skill levels ranging from beginner to advanced- Worked with various other officials with precision in order to provide an enjoyable experience- Managed various attitudes and created relationships with the players in order to explain and clarify calls- Engaged in conflict resolution and de-escalation tactics to.

Baltimore, Maryland, US

- Created the marketing message and concepts for multiple social media accounts (VAVi Soccer, Hero's Brew Fest, VAVi Social)- Managed multiple of company’s social media accounts (VAVi Soccer and Hero's Brew Fest)- Conducted strategic analysis and implemented adjustments for online marketing campaigns to maximize engagement- Produced retention, sales, and.

San Diego, California, US

- Beatwriter for the LA Galaxy and Club Tijuana - In charge of writing top level articles for publication on Soccernation.com- Many articles reaching well over hundreds of views

Chicago, Illinois, US

• Worked in a fast-paced environment during long spans of time with minimal supervision
• Assisted over 1500 callers with their service issues during holiday season with an average of 60 calls per day
• Operated in a very autonomous group with high caller satisfaction ratings and bi-weekly training check-ups

- Officiated soccer games with players ranging from 5 to +40 year old- Managed matches in order to keep them fair and enjoyable- Aided in opperating the data base system in order to sign up players, receive payments, print shirts, create profiles, and more

- Led classes of children ranging from 3-10 years old - Taught the fundamentals of soccer through various games targeting specific motor skills and techniques that translate into viable soccer skills- Managed from 10-16 children with various personalities and tendencies- Worked as a team with other instructors to create better techniques for managing classes

Riverview, Florida, US

- In charge of the guerilla marketing campaign which involved street promotion, pop up booths, door to door advertising, and more- Worked independently with minimal supervision and retrospective review in order to ensure goals are met

Bachelor Of Arts (B.A.), International Business

Accelerated Business Intelligence Certificate

Study Abroad, International Business And Finance

Study Abroad, International Business And Finance

Study Abroad, International Relations And Affairs