Customer Success Manager
Current▻Lead and managed the clinical and technical aspects of three successful Iodine net-new client implementations and seven product or location implementations for existing Iodine clients. ▻Set technical milestones with Iodine IMs and acted as moderator between IMs and key stakeholders to make timely decisions to achieve those milestones and mitigate Go-Live risk. ▻ Represented Iodine as the main point of contact for 11 Iodine clients and was responsible for the client’s utilization and adoption of Iodine AwareCDI suite and reporting. Including the facilitation of cross-sales with the AE. ▻ Developed long standing relationships with key client stakeholders to ensure satisfaction with new implementations and product usage. ▻ Worked alongside Iodine IM and IPMs to coordinate the clinical and technical objectives, schedules and milestones in an effort to remove competing dependencies and keeping a consistent team delivery velocity.