Shannon Riddle Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

Redmond, Washington, Us

Part of the Cloud + AI org, doing research on the admin center for business applications, and previously worked on Flow & Power BI

Redmond, Washington, Us

Working on Windows and Windows Phone, running longitudinal ethnographic studies on mobile and tablet use. This and other Microsoft positions below entailed:• Identifying user requirements by researching and analyzing user needs, preferences, objectives, and working methods; studying how users consume content.• Driving improvements in the information architecture, team accomplishments, and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes.

User researcher on Bing, including Bing Mobile, Maps, and other areas of Bing, on desktop, tablet, and mobile. Methodologies used include Quick Pulse Study, Quick Turn Study, benchmarking, ethnographic interviews and traditional usability studies.

Redmond, Washington, Us

Ran and reported findings for playtests, usability studies,benchmarks, and expert reviews, as well as performing data collection for tuning purposes, using Datstat, Excel, and OVO. Worked with both adults and children as young as 3. Titles include: Kinect Star Wars, Wreckateers, Disney Pixar Rush, Kinect Sesame Street TV, Diabolical Pitch, Toy Soldiers, & Crimson Dragon.

Worked with VUIs to improve the architecture of phone trees for 511 and transit information lines. Advocating of UCD processes within the company led to designing and running surveys and a usability study. Duties included developing specifications documents, creating competitive analyses, testing the system for bugs (TestLink) as well as tracking and repairing bugs (Jira).

Redmond, Wa, Us

This position required going through test cases, largely for functionality, but gave a lot of insight into the product lifecycle, and valuable for insight into communicating about these issues both with users and with the people working on developing the product.

Seattle, Wa, Us

Assisting Sarah Kriz, of the Human-Centered Design & Engineering department, in the Human-Robot Communication Laboratory on a volunteer basis, coding human behavioral data for experiments studying how people communicate with robots.

Paris, Fr

I was rehired for this position upon my return to the States after finishing my graduate studies. They liked me enough to take me back!

Edinburgh, Gb

I ran a French dialogue study for a colleague.

Paris, Fr

Originally hired here through Randstad (staffing service), I worked here until leaving to pursue a postgraduate education. I wore many hats, from typical receptionist tasks like phones, mail, and receiving, to supervising an office expansion, ordering supplies, data entry, proofreading, and some IT work.

San Francisco, California, Us

Graduate Certificate, User-Centered Design

Msc, Psycholinguistics

Bs, Psychology