“The opinions expressed on this site are my own and do not necessarily represent the views of my employer, friends, family, or any other organization or movement.” For the entirety of my professional career I have worked in industries that focused on service, adaptability, and the vision to see the larger picture and re-orient the team as needed. My instinct in any given situation is to pursue an outcome that best represents an exceptional service experience, not only to external customer’s needs, but also to internal customers, be they up-line or down-line from me. As someone with leadership experience in multiple industries I am constantly seeking ways to understand the business, it’s trends, and to activate to best impact end results as well as quality of life for employees. I seek input from as many credible sources as are obtainable to be able to capitalize on a diversity of backgrounds in an effort to creatively problem solve and out-pace trends. I look for big picture understanding of actions to determine how far and wide this decision will impact the team and the business. I want to simplify processes and remove steps that over complicate or confuse those that are tasked with initiating these processes. I’m willing to have those courageous conversations with my teams and the people I report to when something needs to be challenged or changed. I am quick to celebrate successes and a job well done because we all deserve to be appreciated and recognized for our contributions no matter how small. I support my teams to set goals that are challenging but achievable, and to push to see how far we can take our success. I want my teams to find and surpass limits by challenging old methodologies, never letting the mentality of “that’s the way it has always been done” prohibit us from innovating and exploring. As a leader and mentor I understand that my success is measured not only by key performance indicators, but also by how well my team is supported by me to individually be successful and developed to pursue greater responsibilities, and promotional advancement.Essentially I want to bring my passion, compassion, and desire to build the best team to help elevate services levels, employee engagement, and raise the bar of success.