Todd Schaefer Email & Phone Number

Sioux Center, Iowa, Us

As a Network Engineer, I was responsible for designing, implementing, maintaining, optimizing, and supporting telecom network infrastructure. With extensive knowledge of telecom systems and protocols, I have a proven track record in deploying and supporting complex telecom networks.Responsibilities:• Designed and implemented telecom network infrastructure, including routers, switches, access, transport equipment, and other network hardware and software.• Developed and maintained detailed network documentation, including diagrams, configurations, and procedures.• Monitored and analyzed network performance, identified and troubleshot issues, and implemented solutions to ensure optimal performance and reliability.• Provided technical support to customers, internal teams, and vendors, resolving network-related issues and addressing questions related to network operations and maintenance.• Collaborated with engineers and technical teams to design and implement network solutions, ensuring interoperability with other systems and applications.• Stayed current with emerging trends and technologies in telecom networking, integrating new advancements where appropriate.Experience:• 15+ years of experience in telecom systems.• In-depth knowledge of network systems and protocols, including TCP/IP, BGP, MPLS, Segment Routing, and SIP.• Extensive experience with network hardware and software, working with vendors such as Arista, Cyan, Calix, Harmonic, Ribbon, and Ruckus/Brocade. Experience with CMTS systems such as C4, E6000, and Harmonic.• Strong analytical and problem-solving skills, with the ability to troubleshoot complex network issues in high-pressure situations.• Excellent communication skills, able to convey technical information to non-technical stakeholders.

Winona, Mn, Us

As Chief Information Officer (CIO) I served as a member of the Executive Leadership Team.As CIO I was responsible for reviewing technical and product based decisions as it pertains to the service offerings of HBC. As CIO I was responsible for the development of a high capacity data transport business offering as a new business unit for HBC. This position was also in charge of all aspects of operations for HBC Studios, a local television channel and production studio for HBC service areas. In the position of CIO I worked in partnership with the General Manager of RS Fiber on location in Winthrop MN to assist start this new communications company for RS Fiber Cooperative. I also work on Corporate development of new services such as resale transport services with Tier1 Carriers.

Winona, Mn, Us

As Chief Technology Officer (CTO) I served as a member of the Executive Leadership Team. As CTO I managed all technology services, product analysis, and software architecture.As well, this role was responsible for owning rapid development processes and managing the team in network operations to enhance and grow HBC’s products. In the position of CTO I was required to remain innovative in design and stay abreast of all industry hot topics. In this position I had to be responsible to ensure application and enforcement of HBC’s policies and procedures and especially in every aspect of employment policy and practice.

Winona, Mn, Us

• Design and deploy Calix Multi-Service Access Platform for Voice, Video, and Data services. Monitor and Manage systems for customer conversions from existing platforms. Investigate subscriber performance quality issues and outages. Work with Calix TAC and Tier 3 to troubleshoot performance, configuration, and management systems (CMS) as it relates to customer services. Upgrade and redesign access network delivery services as needed.• Provide design and operational expertise to ensure optimal service delivery to all customer networks and respond to outages for voice/video/data networks. Offer engineering level instructions for technical troubleshooting and repair.• Provided design and upgrade guidance for IP/ATM/SONET Transport networks HBCi’s voice/video/data networks. Coordinate with outside plant Engineer as it pertains to fiber based transport facilities to various locations for service delivery and protected ring topology delivery systems.• Configured and deploy Minerva Middle-Ware back-end servers for Cable TV access for IPTV services. Monitor and manage customer conversions from existing Cable TV systems by Motorola. Assist installation technicians with installation processes, provisioning, and performance issues. • Monitor and troubleshoot SIP/GR303 Voice traffic over a Calix based FTTH access network. Monitor capacity and performance for class 5 voice services using MetaSwitch and Nokia EWSD Class 5 switches. Manage software upgrades and troubleshoot software and hardware failures with voice services. Make use of Ethernet based capture software to troubleshoot SIP based performance issues.

Provide technical support via the telephone, web or at the customer site. Work independently in solving customer technical product issues and answering product configuration questions.• Provide technical support via the telephone, web or at the customer site. • Work independently in solving customer technical product issues and answering product configuration questions. • Recreate and simulate customer issues in the Customer Service lab or on-site, develop solutions for problems, verify new system software and hardware in the Customer Service lab as well as customer sites and test/verify 3rd party equipment for use with Calix Network’s products. • Manage multiple customer issues/projects simultaneously, provide quick responses and meet aggressive deadlines. • Troubleshoot a wide variety of Customer CPE to include router, aggregators, ATM switches, bridges, DSL modems.• Utilize working knowledge with TCP/IP, SONET, ATM, Frame Relay, xDSL, T1, T3, GR-303 and EOE.• Provide technical account management, customer service and project management skills. Track and report customer issues in a variety of customer service management applications to include Oracle, and IBM Rational ClearQuest bug tracking software.

Managed the implementation, administration, maintenance and operations of LVTC's switched voice networks, IP/ATM based cable TV services, and data networks related to ISP services. • Ensured network staff was adequately trained, received clear performance expectations and timely and effective performance feedback.Assisted with the design of new network related service offerings. Managed projects costs and schedules to ensure projects completed on time and within budget. Tracked financial data (ROI) for service offerings and provided reports to the General Manager.• Provided design and operational expertise to ensure optimal service delivery to all customers. Monitored networks and responded to outages for voice/video/data networks. Offered engineering level instructions for technical troubleshooting and repair.• Furnished technical sales details and specifications for quotes to our sales and marketing staff. Interacted directly with customers in an educational and troubleshooting role. • Developed customer maintenance contracts and designed key system (Lucent Avaya) for sales team to provide quotes to customers. • Provided design and upgrade guidance for IP/ATM based video delivery network. Monitored performance and reliability of video network. • Designed and deployed Calix Multi-Service Access Platform for Voice, Video, and Data services. Monitor and Manage systems for customer conversions from existing platforms. • Configured and deployed Minerva Middle-Ware back-end servers for Cable TV access for IPTV services. Monitor and manage customer conversions from existing Cable TV systems by Motorola. Developed migration process and adapted as needed for real world deployment.

Mattoon, Il, Us

Responsible for a wide variety of engineering and network operation functions including engineering layouts, telephone switching, transmission and data network equipment procurement, and implementation of the Internet business plan to achieve goals by providing Internet network and system administration, design and development. • Prepared designs for telephone switching equipment, local/wide area network equipment, and transmission equipment additions or rearrangements. Performed location, configuration and wiring layouts, installed drawings and notes, and prepared acceptance testing specifications.• Procured equipment and coordinated the installation and acceptance testing process to ensure proper application of new and existing hardware. • Participated in network planning by forecasting equipment requirements, comparing cost-benefit alternatives, and making proposals for capital improvement projects.• Executed the implementation plan to complete Internet network connectivity, system setup, routing, local access, authentication and billing.• Responsible for system file maintenance, system backups, and trouble-shooting Unix hardware and software issues. • Researched, created and deployed an Internet disaster recovery plan.• Monitored modems and direct connect circuits for appropriate grade of service.• Evaluated and thoroughly tested new services and software for enhanced network offerings (i.e. frame relay, DSL, and ISDN). Provide provisioning and configuration as needed.• Provided WAN administration to establish and maintain communications to all HTC companies. Maintained routers, established remote dial-in connections, and supported communication links for Internet access.