Christine Schaeffer Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Lawrence Township, Nj, Us

Lawrence Township, Nj, Us

Leading the Planning and Performance function, I play a strategic role in coalescing key resources and executing technology initiatives that accomplish integration, digitization, and maximizing value in the crucial areas of Enterprise Architecture & Platforms (EA&P), following BMS’ acquisition of Celgene. Fortune 500 Bristol Myers Squibb is an American multinational biopharmaceutical leader with revenues exceeding $39.3B.My leadership oversight extends across such key organizational areas as Enterprise Platforms Guiding Principles and Best Practices, a complementary Strategic Partnership Program, EA&P operational excellence and performance, and prioritization/resourcing for strategic EA&P initiatives. Select accomplishments include:* Managing the complex integration of the ServiceNow platform—harnessing the talent of nearly 300 diverse team members within a changing culture and implementing solution on new instance. This was achieved despite significant challenges during COVID, including accelerating a 16-month timeline to just 11 months for the $15M project and being recognized for candidacy for a CIO100 Award.* Defining EA&P’s new capability with a combined focus on strategy, performance, and operational excellence. This includes a standardized monthly portfolio dashboard to support continuous improvement initiatives while ensuring risks are mitigated and compliance requirements are met.* Collaborating in development of Enterprise Platform Guiding Principles. With a newly created Strategic Partnership Framework, baselines with identified actionable items were established to continue to further BMS’ partnerships with AWS, SAP, ServiceNow, Veeva, and Workday.* Working in partnership with Enterprise Architecture to develop BMS’ business capability model as a reference architecture—a strategy integral to the organization’s ability to enhance IT financial management and reduce technical debt.

Summit, New Jersey, Us

As Director of IT Service Management for this fast-growing global biopharmaceutical, I provided strategic leadership to an international audience of ~8,000 users (60% in N. America). I served as a team member supporting the Office of the CIO; the IT organization comprised approx. 300 employees and ~900 contractors.Highlights:* Formulated Service Management Vision, Strategy, and Roadmap capitalizing on organizational strengths to optimize design and delivery of IT services.* Service Management Office: Implemented agnostic Service Management Framework as foundation for standardized, scalable service delivery of related business outcomes to Celgene consumers. Incorporated performance validation against contractual SLAs and built mechanisms fostering continuous improvement—all supporting continued growth strategy and M&A activities.* Business-centric, Services-based Culture: Developed strategy institutionalizing the “Service Owner” role, including formalized profile narrative, RACI matrix, and training curriculum to facilitate Organizational Change Management.* Produced rationalized Service Definition questionnaire and replicable Service Definition process as core components to facilitate development of Service Portfolio, leveraging a “consumerized” Service Catalog. Completed multiple proofs-of-concept.* Business of IT Platform: Established strategic direction for implementing a single, integrated foundation to ‘run IT like a business.’ Included ‘Notice of Decision’ leveraging ServiceNow to effect strategy.* Executed Service Management Integration of Juno Therapeutics/CAR-T Cell Therapy: Successfully unified Celgene and Juno Service Desk and Support functions (legacy), fully supported by single Service Management platform.

Tokyo, Jp

In my role as Senior Director, I significantly enhanced service delivery by setting strategy; advocating on behalf of my clients; collaborating with employees and service partners; and introducing many operational best practices while leading a number of project-based initiatives:* Spearheaded services delivery spanning multiple technical disciplines, leveraging outsourced model with on- and off-shore highly virtualized, culturally diverse teams. Ensured outsourced service provider was held accountable for meeting contracted terms of service. * Expanded services delivery to support global content management and consolidated SAP platforms, provided program/project management oversight, and developed operational framework to provide seamless support.* Led rapid recovery actions of Global Data Center–Americas throughout Sony Pictures’ Breach Recovery following unprecedented 2014 attack. Reestablished safe client-operational environment for key applications, delivered workaround network access, and implemented multiple enhanced security measures.* Successfully managed development and instrumentation of ITIL-based processes, including Incident, Problem, Change, Asset/Configuration, Service Request, and Service Level Management Processes. Provided oversight to ensure compliance, continuous improvement, and maturation.* Led implementation of Americas IT Service Management framework in EMEA, with expansion underway in APAC to achieve global standardization. * Go-to lead for driving global standardization of Enterprise Systems Management automation and for leading complex negotiations for multiple global contracts that saved 10-15%.* Orchestrated multiple transitions (2010, 2012, 2015) from internally sourced/employee-based model to outsourced model/select vendors, consistently optimizing resources, enhancing coverage for all domains, consolidating legacy data centers, and improving security.

Tokyo, Jp

As Director, I had full oversight for Global Information Shared Services Applications (managed transition to new environment that yielded a 30%+ savings); directed Data Center Operations Services. Select highlights:* Application environments included Citrix and VMware as well as Messaging Services and Consumer and B2B Web Hosting Environment.* Reduced costs 30% by leveraging VMware, improving resource utilization, reducing physical footprint, and enhancing resiliency.* Generated $1.56M annual savings by transitioning Data Center Operations from employee-based model to outsourced off-shore delivery.* Successfully completed Internal Audit Reports and assured compliance with PCI and SOX.

Tokyo, Jp

I was recruited by Sony to establish Web Hosting Services as a new, formal extension of the then-current Enterprise Operations Center service offering. Key contributions:* Negotiated Master Service Agreement for Co-location and Managed Services with Qwest Communications (now CenturyLink). * Successfully acquired first anchor tenant of Web Hosting Services Environment.

In this role, I directed Client Relationship Management and coordinated Application Development, Project Management, and Web Hosting Managed Services for a full-service provider of integrated strategy, branding, e-business implementation, and application hosting solutions. Salient achievements:* Led application development initiative – successfully launched arbinet.com (now a Primus company).* Managed entire development cycle from customer expectations and issue resolution through risk mitigation.* Co-wrote RFP for Web Hosting Co-location and Managed Services (Sony Corporation of America).