Bank Teller
Iowa State Bank
Iowa City, Iowa Area
Customer Service -Provide great customer service to ensure customers consistently receive service of the highest standard. -Receive and process checking and savings account transactions, mortgage and consumer loan payments, credit card transactions, etc. -Issue official checks, money orders, and bank checks. Process the redemption of bonds and help customers with additional services.-Provide a high level of customer service. This includes understanding customer needs, as well as understanding the bank products offered. Exercise discretion, good judgment and initiative regarding all customer contact, transaction processing, addressing inquiries and solving problems.-Maintain confidentiality of customer account information. -Open night deposit vault logging the contents in log book, distributing the contents to the proper individuals and processing all deposits and other transaction using dual control at all times. -Assist customers with entry to their safe deposit box, ensuring all bank procedures are followed in the process.-Understand and comply with the related laws and compliance regulations that pertain to teller duties. Examples include bank secrecy act, privacy, and funds availability policy.-Receive and answer telephone inquiries from customers and internal staff regarding customer and bank related accounts. Assist Bank personnel with questions on the status of accounts, bank statements, charges, interest, etc., in and efficient courteous manner, providing positive employee relations.Cash Handling-Maintain adequate working funds as required by Bank policy. Verify and balance assigned cash drawer daily with minimal cash variances. Assist supervisor in reconciling errors or discrepancies for self and other tellers.-As needed, purchase working money supply from Assistant Teller Supervisor/Teller Supervisor.-Count and verify currency to sell.