Jeremy Schaffer Email & Phone Number

Westerville, Ohio

Westerville, Ohio

Lewis Center, Ohio

Direct the activities of the organization, promoting the “Lazer Kraze Experience” to guests and encouraging new customers to the establishment. Manage 20-35 employees, creating a strong team that anticipates customer needs and promotes return visits. Address customer concerns and issues promptly, and manage industry trends. Maintain equipment and inventory levels to ensure the best customer experience. Ensure compliance with internal and regulatory safety, sanitation, and health standards at all times.

Hilliard, Ohio

Provide best-in-class customer service: promptly greet customers, respond to and handle customer concerns quickly, effectively and courteously; align customer needs with GameStop product and benefit solutions; recommend additional items as appropriate; ensure every customer is thanked for shopping at GameStop; ensure all store associates consistently provide best-in-class customer service Support the total shopping environment, including visual and operational elements and the customer relationships that lead to sales and repeat businessRecruit, hire, assess, develop and retain people committed to outstanding customer serviceProvide timely and appropriate feedback to all store associates concerning performance, including daily coaching, conducting performance coaching discussions as appropriate and writing and presenting annual performance appraisals.Protect company assets through effective inventory control and loss prevention practices.Trained store associates in all aspects of their jobs, including all company/store policies, procedures and guidelines.

Promptly process customer purchases/return transactions via point of sale computer system.Promotes GameStop’s unique customer benefits including new title reservations, trade-in program, and the Power-Up Rewards Customer Loyalty Program.Provide timely and appropriate feedback to the store manager concerning staff performance and address as directed.Assist the store manager with training store associates in all aspects of their job, responsibilities, including company/store policies procedures and guidelines.Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by store manager.