Mark Schaffer Email & Phone Number

London, GB

• Working with the CTO and business units, molded the flexible hybrid cloud strategy to choose and implement the best solution for the business depending on business need, cost effectiveness and supportability.
• Manages an integrated team of infrastructure, security and networking engineers that supports all business units from back office to software development teams.
• Created an information security program based on NIST 800-53 to meet the ever-increasing regulatory requirements and overall cybersecurity needs.

London, GB

• Designed and implemented a new corporate network (routing, switching, wireless and WAN) around the business drivers of high availability and positive end-user experience.
• Designed and implemented a highly available SDWAN for office to datacenter connectivity and secure, cloud-based zero trust design for remote worker connectivity.
• Ran the project to move the enterprise to the O365 ecosystem. Successfully migrated and consolidated all email, IM and intranet functions

Chicago, IL, US

• Supported a complex, worldwide Cisco data and voice network with multiple datacenters
• Implemented enterprise WAN application acceleration (Cisco WAAS) for sites and datacenters.
• Turned up several new offices, incorporating them into the BGP\EIGRP routed WAN

Raleigh, North Carolina, US

• Managing a team of 3 responsible for providing and maintaining all corporate IT infrastructure for 350+ user facility with 200+ physical and virtual servers
• Leading efforts to increase datacenter efficiency and flexibility through use of virtualization
• Promoting workplace and datacenter modernization through technology, including VOIP, cloud usage where appropriate and 10Gb backbone
• Planning and executing the relocation of a 100,000 sq/ft manufacturing facility to Mexico
• Implementing several office consolidation and relocation initiatives throughout North America resulting in long-term cost reduction
• Providing the Infrastructure team with direction while contributing technical expertise and individual mentoring to ensure team success

Raleigh, North Carolina, US

• Responsible for implementing and maintaining sarbanes oxley (SOX) compliant IT security policy for Raleigh location as Elster successfully became a publicly traded company

Raleigh, North Carolina, US

• Responsible for entire LAN infrastructure (Routing/switching/firewall/cabling) for Raleigh location
• Maintaining WAN connectivity with multiple remote facilities through VPN and MPLS networks
• Implementing corporate IT security and disaster recovery policies for SOX compliance
• Supported system development staff on varied LAN\WLAN and WAN IP communication projects
• Managed the design, installation and integration of IT infrastructure for $1.6M facility expansion project
• Designed and implemented secure wireless access locally, which became worldwide corporate standard

Hebron, KY, US

• Provided support for corporate network, user workstations, and server based applications
• Transitioned from multiple NT Domain/Novel to single Active Directory environment
• Provided hardware support for Compaq server equipment and DLT Tape backup solutions
• Delivered end-user support for Lotus Notes and dozens of client/server applications
• Supported 350 local and remote users

• Supported users in corporate office and WAN connected remote offices
• Supported software development staff with specifications for new product lines and communication solutions
• Managed team of service technicians and trained new support technicians

• Provided 24-hour technical support to 50 sites operating 5 different proprietary software packages
• Installed hardware/software package at hospital locations throughout the U.S and Canada. Provided the customers with pre-installation coordination, network server/workstation setup, software configuration, and training