I am an experienced IT professional with over 9 years of expertise in optimizing server operations across diverse environments, including production, testing, and development. Holding a Master’s degree in Computer Applications from Vardhaman College of Engineering, I have honed my skills in system administration, server management, and production support through various roles at prominent companies such as Syntel, IBM, and Kyndryl.In my current role as a Senior Associate Systems Management at Kyndryl, I manage website creation, configuration, proxy changes, and content management for The Hartford account. I excel in middleware tasks, coordinate production support, and deploy code for major releases, utilizing tools like Windows PowerShell for DevOps deployment. My responsibilities also include handling ServiceNow ITSM tickets, managing CAB approvals, and ensuring seamless IT infrastructure operations.During my tenure at IBM, I administered distributed console operations, managed server operations for both Windows and Linux, and provided Level 1 support. My experience spans middleware technologies, web hosting, production support across DEV, QA, and PROD environments, and alert monitoring using Tivoli Netcool and ITM. I also implemented security patching with McAfee to enhance system security.At Syntel, I specialized in Document Processing Systems (DPS) integrated with Encompass, working on insurance and banking domain projects. I implemented Agile SDLC methodology, developed web forms using EDINAT BDOC 5.1, created test plans, and provided production support for weekly and monthly releases.I am proficient in using tools like ServiceNow MTE, Tivoli Netcool, Ansible Tower, and GitHub for job automation and code management. My skill set includes incident resolution, change management, server health checks, and disaster recovery testing. I am known for my strategic approach to problem-solving, my ability to quickly adapt to new technologies, and my dedication to driving operational excellence.I am passionate about leveraging my technical expertise to optimize IT infrastructures, improve workflows, and deliver high-quality support to clients. I am always eager to learn and take on new challenges, aiming to contribute to the success of the organizations I work with.