Stephen Chalkias Email & Phone Number

Sydney, Nsw, Au

St Leonards, New South Wales, Australia

St Leonards, New South Wales, Australia

Sydney, New South Wales, Australia

Lead BA for the implementation of a SaaS-based behavioural biometrics solution across a leading Australian bank's digital channels- Responsible driving stakeholder engagement, coordinating cross-functional teams, capturing and documenting requirements and design decisions, coordinating sign off from key stakeholders and addressing legal, security and data privacy considerations- Implementation delivered immediate and quantifiable value to the client through fraud prevention from go-liveNew joiner onboarding process improvement - Worked on reforming the onboarding process for new joiners, mapping out current and future state processes at all levels of the business, developing onboarding materials, aligning all teams to a single process, and centralising onboarding resources and information

Sydney, New South Wales, Australia

Lead BA on a discovery project for the implementation of a SaaS-based behavioural biometrics solution across a leading Australian bank's digital channels.- Responsible for stakeholder engagement, workshop facilitation, current-state architecture, process mapping and documenting key dependencies and assumptions.- Coordinated sign-offs from key stakeholders in order to navigate and address legal, security and data privacy considerations- Outside of the core role, assisted with project governance, status reporting, client updates and developed a successful next phase proposal.- “Stephen’s ability to rise to a level beyond the role of the BA to contribute across varied factors in the project were greatly acknowledged and highly valued by the broader team.” - Project manager- Awarded the Capgemini Delivery Excellence award for efforts on the Behavioural Biometrics discovery project.- Developed a successful proposal for the implementation of behavioural biometrics across the client's digital channels, that “helped [the client] successfully navigate new territory and obtain funding to take the project to the next phase” - Program sponsorLead PMO at portfolio level for a public sector client.- Took ownership of the program financials and governance activities. - Drafted contracts, reviewed change requests, and managed the actual and forecast program financials and resources.- “Stephen proved his reliability with his consistent delivery of work at a high standard.” - Project managerFS Purpose-Driven Research Project - Analysed how well purpose statements within FS aligned with corporate action and developed a joint Purpose/Invent article defining how FS organisations could be more purpose driven.Procurement Process Improvement - Led an intern, interviewing key stakeholders, conducting a root cause analysis, and presenting to senior leaders on internal process improvement opportunities for procurement

Sydney, Australia

Project PMO on a Salesforce implementation project, managing project financials, resourcing and governance activitiesBusiness Analyst on a Salesforce implementation project for a public sector client. Involved in workshop facilitation, requirements gathering, writing user stories, QA and adhering to agile methodologiesWorked in a small team to develop an offering for a ‘contact centre of the future’, through analysis of a leading Australian telco's purpose, CX maturity modelling and ESG targets

Silverwater, New South Wales, Australia

Tutoring several students ranging from year 7 to year 12 in both Maths and Sciences.

Casual position working at the customer service desk. Duties include: lay-by, photo processing, audio/visual customer assistance, customer service and returns.

Bachelor Of Engineering/Bachelor Of Commerce, Mechanical Engineering/Finance, Honours Class 1

Thesis: 'Performance testing and in-cylinder phenomena of a direct injection hydrogen-diesel dual-fuel engine'

98.45

Activities and Societies: Cadets, Chess, F1 in Schools [Regional champions (2009, 2010), State champions (2009, 2010), National finals.