● Continuous monitoring of company-wide phishing-prevention software and tunning to safeguard company data● Detected, filtered, and composed a list of malicious IP and DNS addresses to be blocked on a Bromium server firewall using Varonis application tool● Configured, organized, and deployed CISCO IP phones for users to ensure end-to-end communications while utilizing CISCO Call Manager to decommission and add IP phones● Managed and resolved IT ticket request submitted through the company ticketing system● Updated and troubleshooted user software and optimized profiles for company-wide Zero-Day patching policy● Configured and supported migration of tech refresh project for over 400 users and 700 devices● Documented inventory of equipment for tech refreshes, surplus, and deployment to other departments utilizing SAP Enterprise to track and trace asset throughout asset lifecycle● Presented weekly developments of network operations and current cybersecurity challenges to IT management to discuss IT process improvement, automation of repetitive tasks, and remediation & mitigation of security risks

● Troubleshooted and resolved computer and applications issues for FCPS students and teachers● Reimaged using baseline build for FCPS teachers’ and students’ computers● Provided inventory tracking for computers, printers, toners, and other equipment for the school● Repaired and setup devices and equipment throughout the school● Upheld website applications and provided computer assistance for school-wide presentations● Removed hard drives for wiping from student laptops to prepare for laptop recycle

● Build and configure desktop from bare metal and load OS with required software● Harden laptops with company baseline Security Technical Implementation Guides (STIGs) from DoD Public Cyber Exchange● Reviewed Nessus report for server OS patching and application software patching● Documented open findings for cyber analysis of server risk for open vulnerabilities with CTO