Sam Chandy Email & Phone Number

Plano, Texas, Us

Trellix is a global company redefining the future of cybersecurity. Our open and native extended detection and response (XDR) platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers.- Leading a Team of 7 CSM/RAMs overseeing $28M ARR. - Distinguished Leader of process & operational excellence.- Established a propensity cycle through the adoption of the MEDDPICC Strategy.- Increased of CRR rate of 65% to 76% in 6months - Foster a strategic mindset to increase the attach rate to 15% - Leveraging the FRP strategy to accurately forecast 4 quarters out.

San Francisco, California, Us

Vanta is an automated security and compliance expert, specializing in SOC 2, HIPAA, and ISO 27001. - Led a 7-member management team for a $1.6B technology company with leading automated security and compliance platform. Overseeing $20M in Annual Recurring Revenue (ARR). - Achieved a 90% retention rate with $318K in additional revenue in a single quarter by restructuring andempowering the team, streamlining processes, and driving upsells and expansions. -Achieved successfully migrating 32% of legacy customers to the full platform two quarters ahead of goal, ensuring key clients achieved compliance with cybersecurity standards, including - Innovated corporate practices as one of the first external hires, by building processes to identify and support migration customers. - Restructured team to empower staff, creating a climate for exceptional customer success.

Norwalk, Connecticut, Us

Datto is the world’s leading provider of cloud-based software and security solutions purpose-built for delivery by managed service providers (MSPs)- Selected as the special project manager to build a 7-member CSM team for a new office in the Asia-Pacific region.- Achieved a 91% renewal rate for books in the first year. Built a successful team from the ground up.- Built a successful team from the ground up, overseeing $17.5M/month - Increased staff work/life balance score to 8.9 from 3.5. Built team morale and buy-in after significantorganizational changes through one-on-one meetings, partnerships for skill development, and open dialogue.- Analyzed and improved the CSM process to deeply understand Customer Value along the Customer LifeCycle/Journey-Laser-Focused on strategizing methodologies for team efficiency and up-skills. -Collaborated cross-functionally across departments, including, Sales, Services, Support, Product, and others, to improve the customer experience- Escalation/At-Risk Management through a methodical escalation process, from IC to ExecutivesIdentify opportunities for continuous improvement- Fostered a culture of internal and external customer success.

Norwalk, Connecticut, Us

Key Responsibilities: - Oversaw & developed quality business relations & communication channels by developing a joint partnership amongst Datto's Top Tier 125 Accounts equating to ~$3million/month- Formulated & Built out success plans & initiatives that align technical concepts and features to monitor and drive account health and adoption for the overall success of the partner - Directed services, resources, and projects aligned to the Success Plan, to ensure maximum value of Datto's Solution Suite - Imparted technical leadership and operational process within the Success Organization. - Assisted in training internal resources on Datto solutions & execution plans to assist real-time partner concerns.- Tracked & identified accounts at risk for churn and works proactively to eliminate that risk. - Ensured any account issues are resolved rapidly, by utilizing resources from across the Technical Support, Sales, and Engineering teams, and functions as a trusted liaison to the partner for timely resolutions. - Functioned as the voice of the partners and provides internal feedback, for ongoing process improvements*Took an alternative role to relocate back to Dallas for family obligations*

Norwalk, Connecticut, Us

Led World-class Customer Success Team across Americas & APAC. Aligned with Product Management and Sales around cross-sells with a primary focus on retention. Measured Effectiveness of Customer Success, through defined operational metrics. Created a company-wide culture of Customer Success aligned with Marketing around marketing to existing clients. Aligned with the Executive Team & exposed a subset of metrics, for the company and board. Fostered collaboration within the team and across the customer lifecycle. Encouraged continuous learning within the team through continuous education courses & seminarsKey Responsibilities: - Drove Customer Success Team Outcomes:- Increased renewal rates and reduced churn. - Expanded revenue in accounts through cross-sell and up-sells.- Influenced future lifetime value through higher product adoption, customer satisfaction and overall health scores- Created a rapid onboarding process for new team members.- Drove new business growth through greater advocacy and reference-ability - Defined and Optimized Customer Lifecycle by mapping the customer journey

Norwalk, Connecticut, Us

Autotask | Datto 2017 Merger- Legacy Autotask- Led and drove the achievement of high levels of customer retention, renewal and growth for the company's top enterprise level accounts nationwide. Totaling $1.36 million a month. - Delivered high visibility and internal awareness regarding customer health and drivers of attrition on a monthly/quarterly/yearly basis to help inform actions across the business - Continuously improved internal processes, technologies, and workflow to improve customer experience, maximize the efficiency of internal teams, and drive improved results - Collaborated with Product Management, Product Design, and Engineering to influence product roadmap, design, and development based upon customer feedback (PIE) and cancellation reasons- Security & compliance team members focusing on the interdepartmental collaboration of all security & compliance needs.

Norwalk, Connecticut, Us

Datto's Autotask PSA is designed for Managed Service Providers (MSPs) and is crafted to fit their business model. While Datto's Autotask PSA provides tools to help every employee function more productively, it also offers reporting capabilities that managers need to analyze profitability in real time. Any company that needs to manage workforce resources efficiently and service customers will find that Datto's Autotask PSA will help maximize ROI.Key Responsibilities - Driving customer satisfaction - Driving product adoption - Engaging C-level executives and translating business processes into the tooling and vice versa - Identifying churn trends and mitigating risks - Identifying sales opportunities within our customer base - Continuously improving internal and client-facing processes to be as frictionless as possible

Plymouth, Michigan, Us

Tega Technologies (Later Helm Technologies) SaaS solution, Chatterspot™ is a leading provider of state of the art end to end automated advertising software and related services. - Directed the hiring, training, and performance evaluations of marketing staff and oversaw their daily activities. - Identified, developed, and evaluated marketing strategies, based on knowledge of established objectives, market characteristics, through cost and markup factors. - Formulated, directed, and coordinated marketing activities and policies to promote products and services, working with advertising and promotion managers. - Advised business or other groups on local, national, or international factors affecting the buying or selling of products or services. - Gathered data on competitors and analyzed their prices, sales, and methods of marketing and distribution. - Measured the effectiveness of marketing, advertising, and communications programs and strategies. - Forecasted and tracked marketing and sales trends, analyzing collected data and providing tailored

Plymouth, Michigan, Us

- Oversaw the regional and local sales managers and their staff. - Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs. - Reviewed operational records and reports to project sales and determine profitability. - Monitored customer preferences to determine focus of sales efforts. - Prepared budgets, approved budget expenditures, pricing schedules & discount rates- Conferred or consulted with department heads to plan advertising services and to secure information on equipment and customer specifications. - Conferred with potential customers regarding equipment needs and advised customers on types of equipment to purchase. - Resolved customer complaints regarding sales and service. - Visited franchised dealers to stimulate interest in establishment or expansion of leasing programs- Assessed marketing potential of new and existing store locations, considering statistics and expenditures. Represented companies at trade association meetings to promote products.

Bellevue, Wa, Us

T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all.- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers to help achieve IPO as TMUS in 2013- Monitored sales activities to ensure that customers receive satisfactory service and quality goods. - Instructed staff on how to handle difficult and complicated sales. - Enforced safety, health, and security rules. - Planned budgets and authorize payments and merchandise returns. - Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. - Planned and prepared work schedules and kept records of employees' work schedules and time cards. - Reviewed inventory and sales records to prepare reports for management and budget departments.- Established and implemented policies, goals, objectives, and procedures for their department.

Nutrition In Business & Industry. Minor In Business Administration., Nutrition Sciences

Nutrition And Business Administration