Responsibilities (but not limited to) Serves as a Subject Matter Expert on all GPS Insight Technical Support Items Assists as a Team Lead and Main point of contact for the Support Team and the ELD Team  Assists Operations Management on day to day business activities and escalations Consults with Operations Management for input on potential decisions if a clear protocol isn’t in place Communicates all trends and issues to Operations Management, Support Team and ELD Team effectively and in a timely manner Assists in creating a positive team environment through effective communication Assists in ensuring adherence to policies and procedures including attendance and overtime Assists with hiring and interviews and training of new hires Assists with modification of training materials and process flow Assists in modifying roles and responsibilities and training of L1-L3 Support Specialists and L1-L2 ELD Specialists Assists in creating quotas and creating plans to achieve quotas Recommends items for Department Process Streamlining and Automation Assists in facilitating Support Meetings and its topics Monitors all support slack channels to assist with any questions or comments and provides assistance. Works directly with L3 Senior Support Specialists, ELD Engineers and Management Handles escalated NS Cases to ensure advanced problems are resolved the first time Assists in auditing Return Authorizations, calls, cases, email responses and daily tasks as necessary Utilizes Asana to manage his/her projects and tasks Handles special projects that Management has assigned to ensure they are completed correctly and in a timely manner Assists in working directly with other Operations Team Supervisors as necessary such as Installation and Fulfillment Supervisors  Assists Operations Management, Director of Strategic Account Management and Director of Customer Success as necessary on escalated cases and calls

Technical Support Help resolve issues our clients encounter with GPS Insight’s hardware and software products. I am our lead Support Tech for our EOBR (Electronic On Board Recorder); also known as an ELD (Electronic Logging Device). Our EOBR is certified under the FMCSA (Federal Motor Carrier Safety Administration).Core Responsibilities- Help clients set up and configure GPS Insight to meet their business needs- Provide rapid-response email, chat, and phone-based technical support to our clients- Develop systems and procedures for improving overall client satisfaction- Proficient with Microsoft Office (Excel, Word, Exchange), Google Earth, CRM

GPS Insight is a leading supplier of powerful and reliable GPS tracking, navigation, and messaging technology for fleet-based customers.GPS Insight is recognized as a top privately held company in the US by the Inc.500. We were the only commercial fleet tracking company to make the Inc.500 in 2010. My responsibilities Include but not limited to: - Effectively promote hardware and GPS Insight's software solutions to executives and senior management across multiple industries- Define business requirements of GPS Insight to prospective customers- Define and Manage prospective customer pilot criteria- Assist customers in building business case justifications for the purchase of GPSI software (based on pilot data)- Prospect and qualify new sales within multiple industries- Maintain an record results in our Sugar CRM database- Accurately forecast sales activities and pipeline- Meet and exceed established goals, time lines and quotas- Work with the Account Management team, Operations and Support teams to ensure complete customer satisfaction- Ensure relationships with key decision-makers for accounts that continuously developed

The Credit Manager utilizes referrals and company provided sales leads to sell customers a variety of financial services including: unsecured personal loans, credit cards, real estate loans, etc. The Credit Manager works with customers on the phone and in person throughout the credit application and approval process. Every Credit Manager must have a proven track record of goal achievement Sales experience, and is a self-motivated team player with skill proficiency on the PC as well as verbal and written communication with a minimum BA/BS Degree in business or related field.

Operated entire Southwest Region and Warehouse facility in Arizona